Icertis Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines contract life cycle management (CLM) market as a solution that proactively manages contracts from initiation through negotiation, execution, compliance and renewal. In this context, a contract is any agreement or contractual document containing rights and obligations that affect an organization now or in the future (e.g., a nondisclosure agreement). CLM solutions allow organizations to create, negotiate and store contracts in a centralized repository. Using these solutions helps mitigate organizational risk by enabling regulatory and policy compliance, providing governance over what is signed and with whom, and role-based access to terms and obligations with third parties. CLM solutions drive visibility, consistency and efficiency in the contracting process across an enterprise. Use cases are primarily aligned to parts of the process, such as presignature and postsignature. Different departments often prioritize a certain use case based on their involvement in the contracting process.

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Contract Life Cycle Management

Icertis Contract Intelligence (ICI)

Icertis

Dgm Coe

ICertis is proving to be a strong choice for us. This is helping us to standardize our CLM process with the use of standard templates and contract types. Additionally, with DocuSign being integrated, our digital adoption journey is accelerating. The addition of IICP and related AI capabilities allow users to automatically generate clear executive summaries from complex agreements in the 100-150 page range into an easily consumable format for leadership stakeholders.
As a result, reviewers can focus directly on the issues that matter most instead of wading through every clause. Taken together, these are meaningfully reducing our CLM cycle times.

30B + USD

1B - 3B USD

3B - 10B USD

10B - 30B USD

500M - 1B USD

50M - 250M USD

250M - 500M USD

<50M USD

Gov't/PS/ED <5,000 Employees

Associate

Early support was less than stellar but their new IROS support package is superior to most support programs I have worked with for other products.

VP, Legal and Compliance

Our overall experience with Icertis has been excellent and it has been a real game changer for our organisation. We use the platform both as a central contract repository and for full end-to-end lifecycle management, including template-driven creation, structured approval workflows, audit trails, and automated notifications for renewals and expirations. This has significantly improved transparency, governance, and operational control.

What has made the biggest difference is the combination of structure and automation: we now have clear, auditable processes, visibility into obligations and renewal risks, and reliable data for reporting.

The implementation is complex, but this reflects the nature of enterprise contract lifecycle management rather than a limitation of the tool. In fact, it is a strength that Icertis already provides the depth of functionality and configuration options needed for large organisations. The platform clearly reflects extensive market experience and supports both basic and highly advanced use cases.

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Icertis is a company that specialises in contract lifecycle management (CLM) through innovative technology, particularly its AI-powered Icertis Contract Intelligence (ICI) platform. The ICI platform transforms contracts from mere static documents into strategic tools by organizing and linking the important contract data that determines a company's operations. The ICI platform supports millions of contracts across various nations and languages, thus catering to a diverse array of organizations and providing them with enhanced operational efficiency.

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

Reviews

Ratings Overview

Overall experience with

Favorable Review

A powerful and flexible CLM solution that has transformed our contract processes and visibility

Critical Review

Initial Support Challenges Addressed by Enhanced IROS Support Program Approach

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