Good intent management and analytics, plus dependable agent handoff controls.
February 3, 2026
I am not completely satisfied with the degree of understanding of the user input we are able to achieve with this tool, in our domain....and this is very important to us. I find most of the reports and feedback to be old-fashioned and complex. Boost produces a huge amount of data, but it is demanding to learn to interpret the data enough to figure out what we need to do. I would like to see more ML-assisted suggestions for improvement - more of the actionable reports such as that now offered by the newest version of the language processing tool. In my opinion, the Entities feature is poorly thought out, confusingly presented and difficult to use. The user documentation is well-written and coverage is imporving all the time. However it is organised blog fashion and there is no table of contents. You have to know what Boost cals something in order to find it.
September 17, 2021