Overall experience with
How helpful reviews are selected
Favorable Review
Product: Microsoft Copilot Studio
Platform Streamlines IT, HR, and Claims Processes With Notable Adaptation Challenges
Likes and dislikes about
likes
This product has comprehensive capabilities; according to my experience in this platform so far I think we can use this platform for multiple tasks including internal operation process management, customer servicing (in our case mobile number change, email change, bank account update request, end different types of life insurance policy endorsement not impacting their premium), service ticketing is very effective and efficient and more. I have developed various IT SOPs such as Change Management SOP, Incident Management SOP, IS Risk Management SOP with the help of this platform.
February 3, 2026
dislikes
Behind the competitors in all aspects. It's very expensive. Accuracy of outputs requires additional manual verifications. The multi-modal functionality is also very limited. The requests tend to abend without reason and require multiple attempts.
January 27, 2026
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