Overall experience with
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Critical Review
Product: Sprinklr Service
Detailed analytics available, but complex setup hampers team collaboration
Likes and dislikes about
likes
Extensive channel coverage; extensive feature set covering all aspects of contact centre/customer service; good customer help centre allowing for self-learning; features are regularly improved; provides a lot of flexibility and control to customers that want to learn and manage the platform themselves. Compared to other platforms I've used, YOU are really in control and are able to realise your ideas on automation and experience without much support.
July 1, 2026
dislikes
It's not user friendly. It took quite a bit of time to learn the system. Many of my team members cannot back me up because of how difficult it is.
June 29, 2026
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