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Conversational Marketing Solutions

Conversational Marketing Solutions Reviews and Ratings

What are Conversational Marketing Solutions?

Conversational marketing is a customer-centric approach that leverages real-time, personalized interactions between companies and customers and mimics human dialogue for the vendor at scale. These technologies employ AI chatbots and automation to design session-based, cross-channel exchanges in the form of natural language dialogue, using a blend of text and audio. Unlike traditional marketing methods that often rely on one-way communication, conversational marketing employs session-based two-way dialogues which foster meaningful relationships and enhance the customer journey and experience. Conversations occur across various channels — primarily live chat, SMS, email and voice. Integrations across the revenue tech stack facilitate personalized interactions. Conversational marketing strategy is used by digital marketers as well as sales and customer service teams to improve engagement, increase conversion and increase seller capacity.

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Logo of Conversica

Conversica

By Conversica

4.2
(39 Ratings)

Conversica is a software designed to automate and streamline customer engagement for businesses by utilizing artificial intelligence to manage conversations across various communication channels, such as email and chat. The software offers features including lead outreach, follow-up, qualification, and appointment setting, which support sales, marketing, and customer success teams in improving responsiveness and workflow efficiency. By interpreting and responding to customer inquiries, the software aims to enhance engagement, manage routine tasks, and free up staff for more complex interactions. Conversica helps organizations address the challenge of processing large volumes of customer communication by enabling scalable and consistent engagement, ultimately supporting increased productivity and alignment between teams.

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Logo of HubSpot Marketing Hub

HubSpot Marketing Hub

By HubSpot

4.4
(31 Ratings)

HubSpot Marketing Hub is a software designed to facilitate marketing activities by providing tools for email marketing, social media management, automation, landing page creation, and analytics. It enables organizations to manage campaigns, track leads, and measure the effectiveness of marketing efforts. The software offers features such as lead nurturing, segmentation, ad management, blog creation, and reporting dashboards. By centralizing marketing functions, it addresses the business problem of fragmented workflows and helps streamline processes for campaign execution, audience targeting, and performance monitoring. HubSpot Marketing Hub integrates with other platforms to support data synchronization and enhances coordination across marketing channels.

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Logo of Tidio

Tidio

By Tidio

4.5
(13 Ratings)

Tidio unifies conversational marketing and support via live chat, a help desk, chatbot builder, and AI agent (Lyro). It integrates with websites, e-commerce, and messaging channels (Shopify, WordPress, Facebook Messenger, Instagram, WhatsApp). Tidio engages visitors in real-time, automates inquiries with chatbots (Flows), and scales support with Lyro, an AI agent trained on FAQs for 24/7 autonomous conversation management. Its embedded help desk and ticketing system allows agents to track chats/emails, assign tickets, manage issues with full conversation history, and use canned responses. Features include analytics, visitor lists, operating hours, team departments, visitor notes, automatic chat assignment, satisfaction surveys, and multilingual support. Tidio also offers native voice/video calls, OpenAPI access, multisite deployment, custom branding, and third-party integrations via Zapier and direct connectors.

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Logo of Exceed.ai

Exceed.ai

By Exceed.ai

4.6
(8 Ratings)

Exceed.ai is a software designed to automate customer engagement and lead qualification processes for sales and marketing teams. The software utilizes artificial intelligence to interact with leads through email and chat, responding to inquiries, following up, and scheduling meetings with sales representatives. Exceed.ai tracks and manages conversations, ensuring leads receive timely responses and are moved efficiently through the sales funnel. The software integrates with customer relationship management solutions and provides analytics to help businesses optimize engagement strategies. By automating repetitive communication tasks, Exceed.ai aims to improve operational efficiency and ensure consistent interaction with prospects while addressing the challenge of managing large volumes of leads.

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Logo of Gupshup Conversation Cloud

Gupshup Conversation Cloud

By Gupshup

4.2
(5 Ratings)

Gupshup Conversation Cloud is a software designed to facilitate conversational engagement between businesses and their customers across multiple messaging channels. The software enables users to design, deploy, and manage automated chatbots and messaging workflows, supporting both one-way notifications and two-way interactive communication. Features include tools for natural language processing, channel integration, workflow automation, and analytics to optimize conversational experiences. Gupshup Conversation Cloud addresses business needs such as customer support automation, lead generation, order management, and personalized customer engagement, helping businesses manage high volumes of interactions while maintaining service consistency and efficiency.

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Logo of Attentive

Attentive

By Attentive

4.6
(3 Ratings)

Attentive is a software designed to facilitate personalized SMS and email marketing for businesses. The software offers tools for segmentation, automation, and analytics, enabling organizations to connect with consumers through targeted campaigns. Attentive provides features for collecting and managing subscriber data, crafting customized messaging, and tracking engagement metrics to optimize communication strategies. The software addresses business challenges related to customer retention, conversion, and engagement by delivering tailored content to mobile devices and email platforms, supporting compliance with relevant privacy regulations, and integrating with various ecommerce and marketing systems.

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Logo of Podium

Podium

By Podium

3.7
(3 Ratings)

Podium is a software designed to streamline communication and interaction between businesses and their customers. It offers features such as messaging, review management, and payment processing through a centralized platform. The software enables businesses to manage customer conversations from multiple channels, gather and respond to customer feedback, and facilitate transactions digitally. Podium aims to address the problem of fragmented customer communications, helping businesses enhance operational efficiency and improve customer engagement by providing tools for organized messaging, feedback collection, and payment facilitation within a unified workspace.

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Logo of Qualified AI Conversations

Qualified AI Conversations

By Qualified.com

4.6
(3 Ratings)

Qualified AI Conversations is a software designed to automate and optimize customer engagement on websites through AI-driven chat and conversational capabilities. The software enables businesses to interact with website visitors in real time, identify sales opportunities, and address customer inquiries by leveraging machine learning and natural language processing. Qualified AI Conversations integrates with customer relationship management systems and marketing technologies to facilitate personalized interactions, gather visitor insights, and streamline the lead qualification process. The software aims to solve the business problem of capturing and converting website traffic into qualified leads by providing instant support and tailored responses, improving the efficiency of sales and marketing teams and enhancing the visitor experience.

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Logo of Chati WhatsApp Business API Provider

Chati WhatsApp Business API Provider

By Chati

4
(2 Ratings)

Chati WhatsApp Business API Provider is a software that enables organizations to integrate WhatsApp messaging into their customer communication channels. The software supports features such as automated messaging, real-time chat, message templates, and multi-agent handling, aimed at streamlining customer support and engagement. It offers tools for managing customer interactions, broadcasting notifications, and securing conversations through authentication methods. By centralizing communication management, the software helps businesses address the need for efficient, scalable, and organized customer messaging using the WhatsApp platform. The solution is designed to simplify digital communication workflows and enhance response management for organizations of various sizes.

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Logo of Fin AI Agent

Fin AI Agent

By Intercom

4
(2 Ratings)

Fin AI Agent is a software designed to automate and streamline customer support interactions by leveraging artificial intelligence to address common inquiries and guide users through troubleshooting processes. The software integrates conversational AI capabilities to provide accurate responses, learn from customer interactions, and improve service efficiency. It allows businesses to deliver support via chat channels, reducing manual workload for support teams and enabling scalable assistance. Fin AI Agent is built to facilitate resolution of customer issues and optimize operational workflows, helping organizations manage high volumes of requests and minimize response times. Its core features include dynamic conversation handling, automation of repetitive tasks, and continuous learning from user feedback, facilitating the resolution of business challenges related to support resource allocation and customer engagement.

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Logo of Docket

Docket

By Docket

4
(1 Rating)

Docket is a software designed to facilitate meeting management and collaboration for teams. The software enables users to prepare and organize agendas, document decisions, and track action items associated with meetings. Docket integrates with various calendar and task management tools to streamline workflow, ensuring that meetings are productive and outcomes are clearly communicated. The software addresses common business challenges such as lack of meeting structure, unclear responsibilities, and ineffective follow-up by providing tools to improve meeting clarity, accountability, and efficiency. The platform is intended to support ongoing projects and team alignment by maintaining a shared record of meetings and associated tasks.

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Logo of BiteSpeed

BiteSpeed

By BiteSpeed

BiteSpeed is a software designed to help e-commerce businesses automate and manage customer interactions through messaging platforms. The software integrates with online stores and enables businesses to set up automated chat flows for customer support, product recommendations, order tracking, and abandoned cart recovery. It offers features such as personalized messages, campaign management, and segmentation to streamline communication, aiming to improve customer engagement and increase sales conversions. BiteSpeed is built to address challenges related to customer retention, manual outreach, and the optimization of marketing and support workflows in digital retail environments.

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Logo of D-ID

D-ID

By D-ID

D-ID is a software designed to create and manipulate digital identities through artificial intelligence-driven visual media solutions. The software enables generation of photorealistic avatars and videos from images or textual inputs, supporting integration for customer engagement, training, and content creation. D-ID employs technologies including facial reenactment and speech synthesis to automate the creation of video content featuring humanlike presenters. It addresses challenges related to enhancing interactivity and personalization in digital communication, offering tools for companies to scale their video production workflows without reliance on traditional filming or manual editing processes. The software is utilized in contexts such as education, customer support, and media production for efficient multimedia content generation.

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Logo of indigitall

indigitall

By indigitall

indigitall is a software designed to facilitate multichannel messaging and customer engagement for businesses. The software enables organizations to communicate with users through various channels such as push notifications, in-app messages, email, SMS, and WhatsApp. It supports integration with websites and mobile applications to deliver targeted and segmented messages based on user behavior and preferences. indigitall helps automate communication workflows and provides analytics to measure the effectiveness of campaigns. The software addresses the challenge of reaching customers across different digital platforms and aims to improve message delivery rates and overall user engagement through personalization and real-time updates.

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Logo of Lola

Lola

By Worktual

Lola is a software that automates the management of administrative tasks for businesses, specifically focusing on document processing, resource scheduling, and workflow coordination. The software enables organizations to streamline tasks such as appointment setting, email management, and document handling through customizable automation rules. By centralizing these functions, Lola helps businesses reduce manual effort, improve operational efficiency, and enhance data accuracy. The features of the software address common business process challenges like time-consuming administrative work and fragmented data across multiple systems, supporting smoother operations and better organization of resources.

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Logo of Smartsupp AI Engage

Smartsupp AI Engage

By Smartsupp

Smartsupp AI Engage is a software designed to automate customer interactions on websites through chatbots powered by artificial intelligence. It enables businesses to manage inquiries and provide instant responses by integrating automated chat and live agent support. The software offers real-time visitor monitoring, conversation history analytics, and customizable chat widgets. Smartsupp AI Engage aims to improve customer service efficiency by handling repetitive questions, qualifying leads, and gathering feedback. The software supports multiple languages and integrates with common e-commerce platforms, facilitating seamless communication between businesses and website visitors. It helps organizations streamline sales and support processes by providing tools for proactive engagement and data-driven insights into customer behavior.

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Logo of Text

Text

By Text

Text is a software designed to streamline customer communication and engagement for businesses. The software offers features such as messaging automation, centralized conversations, and multichannel support, including SMS and other messaging platforms. It enables users to handle inquiries, send updates, and manage support requests within a unified interface. Text facilitates improved response times and consistency in customer interactions by integrating with various tools and platforms used in business operations. The software addresses the need for efficient and scalable communication workflows, helping organizations manage large volumes of messages while maintaining organized records of conversations and interactions.

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Logo of Wyzard.ai

Wyzard.ai

By Wyzard

Wyzard.ai is a software designed to automate and streamline business processes by leveraging artificial intelligence and machine learning technologies. The software focuses on optimizing tasks such as data extraction, workflow automation, and document processing. By utilizing advanced algorithms, Wyzard.ai enables organizations to enhance operational efficiency and accuracy in handling repetitive tasks. The software supports integration with various data sources and systems, enabling seamless information flow across platforms. Wyzard.ai addresses the business problem of manual and error-prone operations by providing automated solutions that reduce processing time and minimize human intervention, thereby improving productivity in environments that require high-volume data management and operational consistency.

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Top Trending Products

HubSpot Marketing HubConversicaChati WhatsApp Business API ProviderExceed.aiFin AI AgentTidioQualified AI Conversations

Popular Product Comparisons

Conversica vs HubSpot Marketing HubConversica vs Qualified AI ConversationsConversica vs Fin AI Agent

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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