Overall experience with
How helpful reviews are selected
Critical Review
Product: Continu
Limited Customization and Help Center Usability Impact Administrative Efficiency
Likes and dislikes about
likes
User friendly platform for training new insurance agents. Content rich, nice display, and saves your place inside the training environment. Customer service is prompt to respond to any issues or questions. As a licensed insurance agent, I appreciate the platform and how truly easy it is to use.
January 12, 2026
dislikes
Inability for admin to reset user passwords. As corporate security becomes more intense, some users are still unable to access their account. This frustrates the user and creates additional work for our teams in the areas of training, ops and IT. The Help Center is not user friendly. A glossary of terminology would be helpful in identifying key terms and increase efficient searchability. An explanation of each function and how it affects uploads of content or assignments would also be helpful. I struggle to locate the instructions I need as an administrator.
December 3, 2025
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