CRM in Life Sciences Reviews and Ratings
What is CRM in Life Sciences?
Gartner defines “CRM” as technologies or systems that enable a broader customer engagement business strategy. These systems span four major areas — sales, marketing, digital commerce, and customer service and support. Yet in the life science industry (that is pharmaceutical, biotechnology, medical device and diagnostics organizations), CRM is synonymous with sales and field enablement systems, given their heavy reliance on a field-force-driven engagement model. These systems support the automation of sales activities and expert engagement for organizations’ sales professionals, key account managers, medical experts and field service personnel. These systems are also central to sales and medical teams responsible for raising therapeutic awareness, delivering educational content and influencing demand, as well as nurturing contracts with HCPs, healthcare organizations (HCOs) and other medical stakeholders. In addition, these systems provide servicing as a system of record and maintaining compliance with jurisdictional regulations for capabilities such as planning, enablement, execution and analysis processes.
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Veeva Systems Inc. specializes in providing cloud-based software solutions for the global life sciences industry. The firm's innovative products are used by a wide variety of companies in the sector. Its headquarters are located in the San Francisco Bay Area and it operates additional offices across Canada, Europe, Asia, and Latin America. The company is committed to the constant development of its technological offerings to ensure it continues to address the challenges faced in the life sciences industry.
Close-Up International is a global provider of Data, Analytics and CRM platform for the Life Sciences industries since 1968.
Creatio is a globally recognized provider of a no-code platform, alongside Customer Relationship Management (CRM) applications. The company primarily targets the issue of workflow automation, offering businesses in over 100 countries the freedom to streamline processes on their terms. Fundamental services include versatile CRM applications for marketing, sales, and service, adaptable industry workflows for a broad scope of sectors, and a range of marketplace add-ons. Central to Creatio's mission is the aim to assist organizations in digitalizing their workflows, thereby improving both customer interaction and employee experience, and boosting the performance of operational teams. Headquartered in Boston, MA, Creatio employs over 700 professionals spread over six offices worldwide. The institution prioritizes maintaining transparent and mutually fruitful relationships while focusing on a culture of care and positivity.
Focused on the digital-first approach, the company assists biopharmaceutical entities, budding biotech firms, and medical device companies in developing products. The company spearheads their product market placement efficiently and modernizes their growth through the product lifecycle. Combining healthcare domain acumen, custom technology, and a flexible operation model, the company offers a variety of solutions. The focus is to facilitate a personalized, scalable and multi-channeled experience for patients and physicians, thus preparing healthcare firms for future necessities.
Veeva Systems Inc. specializes in providing cloud-based software solutions for the global life sciences industry. The firm's innovative products are used by a wide variety of companies in the sector. Its headquarters are located in the San Francisco Bay Area and it operates additional offices across Canada, Europe, Asia, and Latin America. The company is committed to the constant development of its technological offerings to ensure it continues to address the challenges faced in the life sciences industry.
Cirrius Solutions operates as a global partner of Salesforce, lending their expertise to help businesses transition and integrate artificial intelligence based solutions into their operations. They work towards simplifying complex AI-applications to bring in automation and data-driven business practices and thus, boost business performance. Cirrius Solutions' working strategy involves understanding the business they work with in depth, enabling them to suggest effective strategies pertaining to the business's operational sector. Two of their unique functionalities include Agentforce and Data Cloud services. Agentforce connects businesses with expert professionals whereas Data Cloud simplifies AI-based applications and leverages data insights to improve team performance. Each of their teams operates using a specialized Pod model and are all based in the United States. They cater to a broad range of industries including Consumer and Business Services, Healthcare/MedTech, Manufacturing, and Merger and Acquisition focused Private Equity. Cirrius Solutions maintains its headquarter in Minneapolis, MN and has certified consultants across the United States who provide client support.
Pitcher is an end-to-end platform aimed at enhancing sales enablement and engagement. The goal of the platform is to improve the way organizations conduct their marketing and sales. Pitcher specializes in transforming sales procedures and commercial execution. It integrates seamlessly with numerous CRM & ERP systems, providing sales teams with real-time access to critical data, thus enhancing mobility. Pitcher was established in 2011, by a team committed to creating innovative digital sales and marketing customer experiences. It caters to unique business requirements of different organizations, providing support for quick implementation and activation.
Trueblue is a company that delivers cloud-based BI and AI solutions designed for the Life Science market. The company's expertise spans over two decades during which it has consistently provided world-class technology solutions to multinational pharmaceutical companies. Trueblue distinguishes itself by its understanding of the global data landscape, its specific industry knowledge and user-centered function. The solutions created by Trueblue are designed to disrupt traditional methods while ensuring efficient adoption by end users. The effective solutions crafted by the company have been acknowledged by leading industry advisory firms.
Synergistix is a provider of technology and solutions in the life sciences sector, focusing on sampling, CRM, and data management and analytics. Alongside its expertise, the company offers operational support through its sophisticated software and partnerships. With a 25-year history, Synergistix is committed to supporting commercial growth in the pharmaceutical and medical device manufacturing sectors. Their offerings are designed to align with specific business needs and provide regulatory and compliance support. Furthermore, Synergistix has a wide network that enables seamless integration.
Euris Health Cloud operates within the connected health market, establishing a continuous value chain from data hosting to digital solutions. The company provides software solutions such as Customer Relationship Management (CRM), Closed-Loop Marketing (CLM), Patient Relationship Management (PRM), Business Intelligence (BI), and Social Media Listening. These solutions are particularly relevant for pharmaceutical, consumer health and medical device companies. Additionally, Euris Health Cloud offers a global data hosting infrastructure adhering to international certifications like HDS and ISO 27001 for Europe, HIPAA for the USA, and CSL/PHIMM for China. Lastly, through Health Cloud Marketplace, Euris Health Cloud provides a range of ehealth services including storage and data sharing, security and data analytics, and prevention and telemedicine.
Established in 1987, INFONIS S.L. is a technology-focused multinational enterprise based in Spain. The company's primary concentration is on the creation of CRM and BI solutions to aid in the commercial and marketing operations within the pharmaceutical sector. INFONIS S.L. holds expertise in all stages that culminate in the sales of a wide variety of pharmaceuticals such as prescription drugs, generics, OTC, among others. This knowledge provides the company with a comprehensive understanding of the needs for automation and efficiency in the pharmaceutical industry. Also, INFONIS S.L. enhances its understanding of the sector through the creation and analysis of various databases such as health structures, therapeutic markets, patients and pathologies information, among others. INFONIS S.L. operates in numerous countries including Spain, Portugal, Italy, France, Belgium, the USA and Mexico.
Established in 1987, INFONIS S.L. is a technology-focused multinational enterprise based in Spain. The company's primary concentration is on the creation of CRM and BI solutions to aid in the commercial and marketing operations within the pharmaceutical sector. INFONIS S.L. holds expertise in all stages that culminate in the sales of a wide variety of pharmaceuticals such as prescription drugs, generics, OTC, among others. This knowledge provides the company with a comprehensive understanding of the needs for automation and efficiency in the pharmaceutical industry. Also, INFONIS S.L. enhances its understanding of the sector through the creation and analysis of various databases such as health structures, therapeutic markets, patients and pathologies information, among others. INFONIS S.L. operates in numerous countries including Spain, Portugal, Italy, France, Belgium, the USA and Mexico.
Inova is a company that specializes in providing digital partnering solutions for the biopharmaceutical sector. Its main focus is on solving issues related to the management of opportunities and partnerships within this industry. The company offers cloud platforms to its clients to streamline this process ranging from opportunity sourcing, deal signing to alliance management. Inova also combines data, opportunity portals and events to ensure a secure, structured and compliant business environment. The company expanded its capabilities in 2022 by acquiring two other companies, IN-PART and Labiotech.eu, to enhance its approach in aligning academia with the industry and boosting its media presence in the digital biotech scene in Europe.
Established in 1971, Wilmington Health offers multi-disciplinary healthcare services. The organization follows an integrative system where primary care providers are incorporated into the core structure. This facilitates a comprehensive and coordinated approach to patient care. In order to transform itself into a high-performance health system, Wilmington Health has taken a systematic approach that includes direction setting, process improvement, and organization-wide restructuring of foundational processes. There is a specific emphasis on metrics, analysis, and critical assessment to understand the effects of these changes on the overall cost of care. Moreover, marking a shift in organizational culture, Wilmington Health has prioritized the cultivation of adaptability, offering improved support system to its staff and providers. In 2012, Wilmington Health entered into an Accountable Care Organization agreement, the first of its kind in the region.
Media-Soft is a company that focuses on providing a robust Pharma CRM software designed to bolster HCP and stakeholder engagements. The company's main line of products is its Omnichannel CRM Suite comprising a variety of tools. This suite includes Sales Vision CRM, BookVision CLM and several Omni tools, including RTE, Doctor Portal, Remote visit among others. The company has been operating for nearly 30 years, offering its services to numerous entities in the pharmaceutical industry.
Appstean Infotech Pvt Ltd is a certified organization focused on providing digital performance solutions. Central to its operations is the value placed on creativity, innovation, and diversity within its team which informs the company's work standards. Since being established in 2012, Appstean has been dedicated to serving industry specific needs from the initial ideation and conceptualization phase through to development, deployment, and even services after the sale.
StayinFront is a global provider specializing in mobile, cloud-based field force effectiveness and customer relationship management solutions. This focus is specifically tailored toward consumer goods and life sciences organizations. StayinFront's software is utilized worldwide to simplify sales operations and minimize the time, complexity, and cost associated with field endeavors. StayinFront's products work together to provide companies with accurate field data and insights that can be actioned, enhancing the efficiency of both field representatives and management teams. StayinFront operates out of a head office in Fairfield, New Jersey with additional branches around the world, including Chicago, Canada, the United Kingdom, Turkey, Ireland, India, Australia, Poland, Singapore, and New Zealand. StayinFront also operates a subsidiary, StayinFront Retail Data Insight, which provides actionable insights and guided sales strategies by analyzing retail data.