Avanade Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines the customer relationship management (CRM) and customer experience (CX) implementation service market as project-based services to help clients develop a CX strategy and transform a customer relationship with consulting expertise. Providers in this market design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. These services are specific to improving clients’ sales, customer service and marketing operations, and they focus on interactions with customers, including commerce transaction enablement.

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CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)

CRM and Customer Experience Implementation Services

Avanade CRM and Customer Experience Implementation Services

Avanade

Sales Specialist

The Avanade functionality has exceeded expectations with its customers, the number of workers it has over the internet makes communication with customers fast and simple without encountering cultural or linguistic barriers, making its advisory services incredibly effective, making it in one of the best global options in IT consulting.

3B - 10B USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

<50M USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

10B - 30B USD

Gov't/PS/ED 50,000 + Employees

Chief Information Officer

Transition to live was well managed.
Architectural approach was overly simplistic leading to an unnecessarily complex solution. Very much a legacy approach to data failing to properly exploit Azure Data Platform options.
Very limited in terms of DevOps and testing maturity leading to poor management of quality and velocity, with weak planning estimation.

Salesforce

Other...

Accenture

Deloitte

Capgemini

KPMG

Tata Communications

Cognizant

Infosys

Wipro

NTT DATA Group

North Highland

Avanade focuses on delivering digital, cloud, and advisory services within the Microsoft ecosystem. It also offers industry-specific solutions and design-led experiences. Its team of 59,000 professionals spread across 26 countries, helps businesses navigate their most complex problems with the aid of Microsoft certifications and competencies. Avanade was established in 2000 by Accenture LLP and Microsoft Corporation.

Avanade¬†is the leading provider of¬†innovative¬†digital, cloud and advisory¬†services,¬†industry¬†solutions and design-led experiences across the¬†Microsoft¬†ecosystem.¬†Every day, our 59,000 professionals in 26 countries do what matters to make a¬†genuine human impact for our clients, their employees and their customers.‚Äã

With the most Microsoft certifications (60,000+)¬†and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely¬†positioned to help businesses grow and solve their toughest challenges.‚Äã

As¬†a¬†responsible business, we are building a sustainable¬†world and helping¬†young people from underrepresented communities fulfill¬†their potential.‚Äã

Avanade was founded in 2000 by Accenture¬†LLP and Microsoft Corporation. Learn more at¬†www.avanade.com

Join us on our other social media channels:

FACEBOOK: www.facebook.com/Avanade
INSTAGRAM: www.instagram.com/AvanadeInc
PINTEREST: www.pinterest.com/Avanade
SLIDESHARE: www.slideshare.net/Avanade
TWITTER: www.twitter.com/Avanade
YOUTUBE: www.youtube.com/Avanade
TIKTOK: www.tiktok.com/AvanadeInc

Reviews

Ratings Overview

Overall experience with

Favorable Review

Avanade, the best option to improve your company

Critical Review

Strong project commitment, but contractual risk weighed heavily on team

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