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Reviews

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0.0
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OverviewReviewsLikes and Dislikes

Ratings Overview

Review weighting
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mail_outlineEmail Page
4.6
0 Reviews (All Time)

Rating Distribution

Distribution based on 0 ratings
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Customer Experience

Evaluation & Contracting
4.4
 
 
 
 
 
Planning & Transition
4.6
 
 
 
 
 
Delivery & Execution
4.6
 
 
 
 
 
Product Capabilities
4.5
 
 
 
 
 

Overall experience with

How helpful reviews are selected
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Favorable Review

4.0
September 3, 2021
Product: Capgemini CRM and Customer Experience Implementation Services

Dynamic Team Delivers

Critical Review

3.0
July 6, 2021
Product: Capgemini CRM and Customer Experience Implementation Services

Solid Delivery Partner

Likes and dislikes about

likes

New Ideas - The Capgemini team brings new ideas, solutions, and concepts to the table throughout the project lifecycle. When challenged with roadblocks, the team works together to present options and identifies ways to continuously improve. They ask questions that are thoughtful and are not afraid to admit if there was a better way to handle a situation or solve a problem. Due to the team's expertise, we adopted the model to complete a mock deployment for our major production deployments. This helped surface any go-live issues earlier in the deployment phase, provided an environment to complete code deployment comparison and smoke test validations, and supported the ability to document any deployment steps missed to better prepare for the true deployment date. Focus - The Capgemini team remains focused on project delivery amidst business changes, COVID, and shifting priorities. While the rise in COVID cases did impact a number of our offshore development team members, Capgemini was able to provide continuous service as much as they could. From identifying backup resources to cross-training and onboarding, the team was able to successfully deliver in time and on budget while working remotely and continuously solving project challenges. Adaptable - As project details, requirements, and priorities shift, the Capgemini team remains flexible to changes even as they occur frequently during development. We all adopted the mantra We are so agile because it was truly an achievement the team maintained through design, development, and deployment. Changes would come in during our early morning standup call and and a solution was presented in our test environment by the time our daily afternoon call completed. Our environment was indeed fast-paced and Capgemini kept up.

September 3, 2021

dislikes

1) We have worked in a hybrid model, which has created some inconsistencies in accountabilities 2) Foresight in reference architecture has been missed in some areas 3) Some small challenges in working with some other 3rd parties, where alignment between them would have created a better customer experience

July 6, 2021

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