EY Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines the customer relationship management (CRM) and customer experience (CX) implementation service market as project-based services to help clients develop a CX strategy and transform a customer relationship with consulting expertise. Providers in this market design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. These services are specific to improving clients’ sales, customer service and marketing operations, and they focus on interactions with customers, including commerce transaction enablement.

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Find the top CRM and Customer Experience Implementation Services with Gartner. Compare and filter by verified offering reviews and choose the service that's right for your organization.

CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)

CRM and Customer Experience Implementation Services

EY CRM and Customer Experience Implementation Services

Head Of DesignOps

They understand the root purpose of the work we need to undertake which means that they saw beyond the 'letter of the brief' and through into the impact we want to have through the work.  This comes out in the quality of the thinking and analysis put into final outputs and in the way in which the work is delivered.  Partnering and levelling us up as clients not just handing over a completed brief. 

30B + USD

3B - 10B USD

50M - 250M USD

1B - 3B USD

<50M USD

10B - 30B USD

250M - 500M USD

500M - 1B USD

Business Analyst

EY is a one of the best consulting companies and deliver quality solutions for the client's problems.They deliver quality solutions which are sustainable and highly customized as per client's problem statement.

Senior Professional

I have an experienced to EY a few projects so far and I felt that they have good talents and good understanding what they have to do whichever they got a project. Specifically they have a specialties regarding PMO(Project Management Operation) role most among a variety of services they have. 

Accenture

Deloitte

Other...

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Avanade

KPMG

Infosys

Publicis Sapient

Cognizant

HCLTech

Tata Consultancy Services (TCS)

Atos

Reply

Slalom

North Highland

EY concentrates its efforts on improving the mechanisms of the working world by supporting the creation of enduring value for multiple stakeholders. Fueled by data and technology, EY's internationally dispersed teams facilitate the growth, transformation, and operation of client businesses by providing assurance services. With a multidisciplinary approach encompassing assurance, consulting, law, strategy, tax, and transactions, EY professionals strive to devise innovative solutions for today's intricate global concerns by asking perceptive questions.

EY exists to build a better working world, helping create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Find out more about the EY global network http://ey.com/en_gl/legal-statement

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