KPMG Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines the customer relationship management (CRM) and customer experience (CX) implementation service market as project-based services to help clients develop a CX strategy and transform a customer relationship with consulting expertise. Providers in this market design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. These services are specific to improving clients’ sales, customer service and marketing operations, and they focus on interactions with customers, including commerce transaction enablement.

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CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)

CRM and Customer Experience Implementation Services

KPMG CRM and Customer Experience Implementation Services

KPMG

Regional Marketing Manager

I am not very satisfied with this KPMG CRM service. They could not meet up with our organisations demands and needs, although it was a professional service delivery platform They just weren't what we needed at the time. They are good for automation o business processes but we required hands-on and real-time solutions from professionals who can adapt to changes quicker.

500M - 1B USD

3B - 10B USD

250M - 500M USD

1B - 3B USD

10B - 30B USD

50M - 250M USD

30B + USD

Gov't/PS/ED 50,000 + Employees

Manager

They provide very good services as compare to other partner which have used. Very polite and helpful if you face any issue they provide immediate assistance. 

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KPMG is a global organization of independent professional services firms providing Audit, Tax and Advisory services. KPMG is the brand under which the member firms of KPMG International Limited (“KPMG International”) operate and provide professional services. KPMG firms operate in 143 countries and territories and collectively employed more than 270,000 partners and employees serving the needs of business, governments, public-sector agencies, not-for-profits and through KPMG firms' audit and assurance practices, the capital markets. 


KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We have 227,000 outstanding professionals working together to deliver value in 146 countries and territories. With a worldwide presence, KPMG continues to build on our successes thanks to clear vision, defined values and, above all, our people. 

Our industry focus helps KPMG firms‚Äô professionals develop a rich understanding of clients'‚Äã businesses and the insight, skills and resources required to address industry-specific issues and opportunities.

The independent member firms of the KPMG network are affiliated with KPMG International Cooperative (‚ÄúKPMG International‚Äù), a Swiss entity.  Each KPMG firm is a legally distinct and separate entity and describes itself as such.

KPMG is an international entity composed of various professional firms which offer Audit, Tax and Advisory services. Its network encompasses 146 countries and territories, possessing a comprehensive team of 227,000 professionals. Its professional services extend across a wide array of industries, enabling its professionals to acquire a deep understanding of industry-specific issues and opportunities. The member firms of KPMG are independent and affiliated with KPMG International Cooperative, a Swiss entity, and each identifies as a separate legal entity.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Excellent Service & Immediate Assistance

Critical Review

KPMG has a lot to offer but not on CRM for me

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