Amdocs Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines communications service provider (CSP) customer management and experience (CM&X) solutions as commercial off-the-shelf software solutions that address all customer-facing operational requirements of CSPs. These include managing customer channels, customer information, incidents, products, pricing, quotes and offers, orders, customer care and partner relationships. CM&X solutions are part of business support system (BSS) solutions for CSPs and often work together with revenue management and monetization solutions as part of a complete BSS stack. Delivery options may include license and SaaS-based models.

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CSP Customer Management and Experience Solutions (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations)

CSP Customer Management and Experience Solutions

Amdocs Customer Experience Suite

Digital Brands Suite as a Service

Amdocs Commerce & Care Suite

Amdocs Intelligent Networking Suite

Amdocs CPQ Pro

Amdocs

Asst. Manager Marketing Communications

Amdocs Customer Experience Suite is one of the robust platform designed for businesses liketelecommunications and media to deliver exceptional customer experiences across all channels and streamline business operations.

3B - 10B USD

250M - 500M USD

10B - 30B USD

1B - 3B USD

30B + USD

<50M USD

50M - 250M USD

Gov't/PS/ED <5,000 Employees

SENIOR SECURITY ANALYST

Overall positive experience with this tool. Help in handling customer service. It enables features like customer analytics, customer management, customer engagement. This tool also helps in understanding customer problems and helps in solving them.

Success Manager

This platform manages everything that you need for our customers right from account maintenance, management, billing of clients, intervention of services, retention of customers and analysis, etc.

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Amdocs is a company centered on enabling the realistic transformation of innovative ideas in the sphere of digital experiences. In the age where digital innovations are ceaseless and the need for compelling virtual experiences is high, Amdocs' role is to unlock the creative capacity of their customers. The company operates with 31,000 employees worldwide, working to expedite the transition of customers to cloud-based systems and focusing on distinguishing themselves in the 5G phase. They aim to digitalize and automate operations for efficiency while delivering advanced communication and media experiences to end-users.

We help those who build the future to make it amazing.
In an era where new technologies are born every minute, and the demand for meaningful digital experiences has never been so intense, we unlock our customers‚Äô innovative potential, empowering them to transform their boldest ideas into reality, and make billions of people feel like VIPs.

Our 31,000 employees around the globe are here to accelerate our customers‚Äô migration to the cloud, differentiate in the 5G era, digitalize and automate their operations, and provide end users with the next-generation communication and media experiences that make the world say wow.

Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.58 billion in fiscal 2022.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Harnessing Comprehensive Customer Management: Insight and Analysis

Critical Review

Enhancing Customer Experience with Innovative Tool

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