Qualtrics Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines communications service provider (CSP) customer management and experience (CM&X) solutions as commercial off-the-shelf software solutions that address all customer-facing operational requirements of CSPs. These include managing customer channels, customer information, incidents, products, pricing, quotes and offers, orders, customer care and partner relationships. CM&X solutions are part of business support system (BSS) solutions for CSPs and often work together with revenue management and monetization solutions as part of a complete BSS stack. Delivery options may include license and SaaS-based models.

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CSP Customer Management and Experience Solutions (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations)

CSP Customer Management and Experience Solutions

Qualtrics XM Platform

Qualtrics

Marketing Manager

Customer success team is top notch, always willing to help with escalations, always kept my prior teams interest to heart

50M - 250M USD

30B + USD

Gov't/PS/ED <5,000 Employees

<50M USD

500M - 1B USD

3B - 10B USD

250M - 500M USD

1B - 3B USD

MANAGER, HUMAN RESOURCES

Good platform, but glitchy. I used the free version for surveys but was not very user friendly for new users. Many product features, a bit too many in the wrong areas from what I was looking and not enough in the right areas.

DIRECTOR OF IT SERVICES

We've had a positive experience with the Qualtrics XM Platform. The interface is intuitive and the analytics capabilities have helped us better understand employees feedback. Ongoing usage has been smooth and impactful.

Salesforce

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Other...

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Mekari

Qualtrics is a software development company focused on creating digital products intended to enhance a variety of user experiences. This includes the development of tools for optimizing frontline experiences, fostering team performance, and designing user-friendly products. Founded in 2002, Qualtrics has carved a niche in the realm of Experience Management software, serving a worldwide client base. Despite the global presence, the central goal of Qualtrics remains consistent: to facilitate a heightened sense of empathy, human connection, and authenticity in business engagements. As part of its mission and ongoing efforts, the company aims to develop technology effective in bridging experience gaps.

At Qualtrics, we create software the world‚Äôs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform‚Äîwe are the creators and stewards of the Experience Management category serving over 19,000 clients globally. Building a category takes grit, determination, and a disdain for convention‚Äîbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. That‚Äôs where we come in. 

Founded in 2002, our company has spent over 21 years working with the industries that impact you every day. From retail to government to healthcare, we‚Äôve been on a mission to bring humanity, connection, and empathy back to business. It‚Äôs a mission that thousands of Qualtricians across the globe think is work worth doing.

Mission: At Qualtrics, our mission is to build technology that closes experience gaps.

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 19,000 clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. That’s where we come in. 

Founded in 2002, our company has spent over 21 years working with the industries that impact you every day. From retail to government to healthcare, we’ve been on a mission to bring humanity, connection, and empathy back to business. It’s a mission that thousands of Qualtricians across the globe think is work worth doing.

Mission: At Qualtrics, our mission is to build technology that closes experience gaps.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Intuitive Survey Tools and Analytics Offset Qualtrics Platform

Critical Review

Glitchy and difficult to use for new users

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