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Reviews

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OverviewReviewsLikes and Dislikes

Ratings Overview

Review weighting
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mail_outlineEmail Page
4.5
0 Reviews (All Time)

Rating Distribution

Distribution based on 0 ratings
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Customer Experience

Evaluation & Contracting
4.4
 
 
 
 
 
Planning & Transition
4.5
 
 
 
 
 
Delivery & Execution
4.6
 
 
 
 
 
Product Capabilities
4.5
 
 
 
 
 

Overall experience with

How helpful reviews are selected
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Favorable Review

4.0
June 11, 2026
Product: IBM Custom Software Development Services

Strong support and collaboration offset by inconsistent resource management

Critical Review

3.0
June 8, 2026
Product: IBM Custom Software Development Services

High costs outweigh the speed of development.

Automated Translation from Japanese

Likes and dislikes about

likes

What I like most is the team's willingness to support and collaborate even during challenging situations. Some resources are very helpful, responsive and ready to work beyond regular hours, including off days, to resolve critical issues. They listen to feedback and make efforts to address concerns. At the same time, outcomes can improve further with stronger unit testing, better due diligence during development, and more proactive clarification of requirements before implementation.

June 11, 2026

dislikes

Progress reports and other documents are voluminous and complex, making it difficult to grasp the conclusions. Design documents are also extensive and complex, making them difficult to understand. Furthermore, vendors seem to be spending a considerable amount of time on documentation, which reduces the time available for the core tasks of design and implementation.

June 8, 2026

Automated Translation from Japanese
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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