Intense Reviews, Ratings & Features 2026 | Gartner Peer Insights

CCM software is defined as both a strategy and a market-fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications. It supports the production of individualized customer messages, marketing collateral, new product introductions and transaction documents. It is a collection of computer programs that composes, personalizes, formats and delivers content acquired from various sources into targeted and relevant electronic and physical communications between an enterprise and its customers, prospective customers and business partners. It delivers targeted communications through a wide range of media including mobile, email, SMS, Web pages, social media sites and print. The CCM market has evolved from the convergence of document generation/composition and output management technologies. Current CCM solutions include the core elements of a design tool, a composition engine, a workflow/rule engine and multichannel output management.

Active

Find the top Customer Communication Management Software with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Customer Communication Management

UniServe NXT Digital Suite

Intense Technologies

Intense CCM solution gives independence to user to design templets using drag and drop functionality which ease in handling and low turnaround time to make template live hence less dependency on development team.

30B + USD

50M - 250M USD

500M - 1B USD

1B - 3B USD

3B - 10B USD

250M - 500M USD

<50M USD

10B - 30B USD

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED <5,000 Employees

Senior Manager

The software provided is useful but there can improvements in the kind of service delivered to clients. 

IT MANAGER

A CCM (customer communication management) solution enhances customer experience by streamlining and personalizing communication processes. It processes to deliver consistent, timely and relevant information across various channels, improving customer engagement and satisfaction. Automated and personalized communication through CCM can lead to increased customer loyalty and a better overall experience. 

Aurionpro

Adobe

Oracle

Newgen

Other...

OpenText

Ricoh

Tungsten Automation

DocPath

Elixir Technologies

Quadient

Sefas

AbacusNext

Conga

Doxee

CEDAR CX Technologies

Compart

Hyland

Nintex

Crawford Technologies

Smart Communications

Experlogix

Intense Technologies is a worldwide provider of enterprise software products mainly dedicated to the digital transformation of the customer experience lifecycle. The company's objective is to enhance customer focus while reducing operational costs. Intense Technologies operates in various countries and continents, with a significant role in India's telecom domain. Its software solutions are acclaimed in the telecom and insurance fields for their ability to handle large volumes of client revenue data and manage extensive customer bases. Intense Technologies operates the UniServe NXT platform, giving businesses the ability to improve their customer experience, reduce operational expenses and explore fresh avenues of business and revenue. Additionally, with their cutting-edge technology capabilities, they aid enterprises in swiftly creating applications aligned with evolving business opportunities and adaptable to changing business scenarios.

Intense Technologies enterprise software products are used globally by Fortune 500s for digitalization of customer experience lifecycle resulting in greater customer centricity and reduced operational expenses. 

We serve customers in 45+ countries across 4 continents, 70% market share in telecom domain in India, 10+ yrs of experience in telecom & insurance domains, & have an award-winning product portfolio.

We have improved business processes for some of the leading players in telecom, BFSI, & other sectors. Reliance Jio, Bharti Airtel, Idea Cellular, Aircel, Omantel, Etisalat, ICICI Prudential Life Insurance, HDFC Life, HDFC Bank, GE Money, Bharti AXA Life Insurance, Govt of India-Income Tax Dept., & many more are our customers.

Today, we process 25 billion USD worth of client revenue data, help onboard 2.5 million customers daily & have a 500 million customer base across our engagements.

Our UniServe√¢‚Äû¬¢ NXT platform is well poised to help organizations to enhance customer experience, optimize operational expenses and explore new business models and revenue streams. Our technology capabilities enable organizations to rapidly develop enterprise applications that suit the requirements of business opportunities and can be alerted dynamically with the changing business scenarios. 

√∞¬ù¬ê‚Ç¨√∞¬ù¬ê¬∞√∞¬ù¬ê≈°√∞¬ù¬ê¬´√∞¬ù¬ê¬ù√∞¬ù¬ê¬¨:

Quadrant SPARK Matrix Recognizes Intense Technologies for Customer Communication Management, 2022

√¢‚Ç¨≈ìBest Innovative Company of the year 2021√¢‚Ç¨¬ù award from World Innovation Congress √¢‚Ç¨‚Ñ¢

Intense Technologies Limited receives the √¢‚Ç¨≈ìBest Employer Brand Award 2021√¢‚Ç¨¬ù from World HRD Congress 

Intense Technologies received the second-highest overall customer rating (4.2/5) among the vendors featured in the 2021 Gartner Peer Insights. 

Best SME with Global Footprints 2021 by SME-Empowering India awards

Intense Technologies Recognized as Representative Vendor in the 2021 Gartner Market Guide for CCM

Intense Technologies Limited

Intense Technologies is renowned for its enterprise software products, which are widely utilized by leading global businesses for digitalization of customer experience lifecycle. These tools aid in achieving superior customer centricity and operational cost reduction. The services extend across four continents, benefiting customers in over 45 countries. Intense Technologies holds a significant market share in India's telecom domain, backed by more than a decade of expertise in telecom and insurance sectors. Prominent corporations such as Reliance Jio, Bharti Airtel, HDFC Bank, ICICI Prudential Life Insurance, and even the Indian Government's Income Tax Department are among the esteemed clients. With a robust UniServe™ NXT platform, the company assists businesses in enhancing customer experience, optimizing operational expenses and exploring new business and revenue models. Capabilities extend to the rapid development of enterprise applications tailored to business opportunities and adaptable to changing scenarios. A staggering $25 billion worth of client revenue data is processed, while successfully onboarding 2.5 million customers daily across engagements. The overall customer base spans 500 million.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Harnessing collective intelligence with CCM offerings.

Critical Review

Focus should be more on automation so as to eliminate manual errors & delayed responses.

Likes and dislikes about

likes

dislikes