ISIS Papyrus Reviews, Ratings & Features 2026 | Gartner Peer Insights

CCM software is defined as both a strategy and a market-fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications. It supports the production of individualized customer messages, marketing collateral, new product introductions and transaction documents. It is a collection of computer programs that composes, personalizes, formats and delivers content acquired from various sources into targeted and relevant electronic and physical communications between an enterprise and its customers, prospective customers and business partners. It delivers targeted communications through a wide range of media including mobile, email, SMS, Web pages, social media sites and print. The CCM market has evolved from the convergence of document generation/composition and output management technologies. Current CCM solutions include the core elements of a design tool, a composition engine, a workflow/rule engine and multichannel output management.

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Customer Communication Management

Papyrus Platform

ISIS Papyrus Group

Designer

La piattaforma fornisce un elenco di servizi completo, noi utilizziamo alcuni e sono ottimi

The platform provides a comprehensive list of services, we use some of them and they are excellent.

50M - 250M USD

30B + USD

<50M USD

500M - 1B USD

1B - 3B USD

250M - 500M USD

3B - 10B USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Chef De Projet

The product works at our satisfaction and the results are globally satisfying. We also would like to highlight our satisfaction regarding the support given by the office in Wien. 
Our rating below average is due to the fact that the initial offer does not correspond to our request and two scoping’s were necessary to match the contract with our requirements: low entry cost to capture the customer followed-up by 2 endorsement.

Software Developer

Siempre que he tenido dudas y necesidades me han ayudado a solventarlos.

Whenever I've had doubts or needs, they've helped me solve them.

OpenText

Quadient

Other...

Adobe

Oracle

Xerox

Elixir Technologies

Tungsten Automation

Doxee

Hyland

Business Document

Lexmark

Sefas

Messagepoint

Metaforce

Pitney Bowes

Assentis

Nintex

Solimar Systems

Crawford Technologies

Dell EMC

Objectif Lune

Striata

Smart Communications

Aurionpro

Ricoh

ISIS Papyrus (Papyrus Software) is a global software vendor with over 35 years of experience in delivering enterprise solutions for customer engagement, operational enhancement and digital transformation. Papyrus combines omni-channel communication, adaptive case management and secure content services in an integrated, AI-enabled platform to help organizations quickly design, deliver solutions that create, capture, extract, process and share information efficiently. The main focus of Papyrus Software is on enabling non-technical business users to create and maintain customer-centric communications and processes through a collaborative approach and low-code/no-code designer tools for better business and IT alignment. The cross-industry Papyrus platform is used worldwide by more than 2800 companies in the finance, insurance, utility, telecom, healthcare, and public service sectors for accelerating digital transformation, supporting compliance and improving customer experience (CX).

Papyrus Software is a unique expert player in enterprise software with more than 30 years of customer-oriented software innovation and experience in the area of business communication and adaptive case management. We serve world‚Äôs largest organizations across industries, helping them move to Digital, Empower the Business and become Fit-for-Future.  

Papyrus technology offers a holistic approach to business communication and process automation and provides consolidated inbound and outbound business communication, AI-powered process and case management and content services in one unified platform. The platform empowers enterprise business users to create and improve customer-focused communication and processes and provides a complete Omni-channel communication across Digital & Traditional Business enabling organizations to easily engage with customers via two-way, individual real-time communication whenever, wherever and on whatever channel needed. By using an intelligent platform architecture and ready-to-use Out-of-the-Box solution frameworks, companies are enabled to effectively communicate, collaborate and innovate, providing individual digital business solutions in a fraction of time and cost to stay relevant and competitive in the new fast-paced digital world.

Papyrus Software supports more than 2.500 organizations in the financial, insurance, utility, telecom, healthcare and public sectors 24/7, facilitating their transformation to digital business and helping them achieve enhanced customer experience and business agility.


ISIS Papyrus is a global software vendor with over 35 years of experience in delivering enterprise solutions for customer engagement, operational enhancement and digital transformation. The Papyrus software provides Omni-channel communication, BPM & case management and content services in an integrated platform to help organizations create, capture, extract and share information and deliver digital processes and enterprise software solutions in less time. The main focus of Papyrus software is on enabling non-technical business users to create and maintain customer-centric communications and processes through a collaborative approach and low-code business designer tools for better business and IT alignment. The Papyrus cross-industry platform is used by more than 2800 companies in the finance, insurance, utilities, telecom, healthcare, and Public Company sectors for accelerating digital transformation and improving customer experience (CX).

Reviews

Ratings Overview

Overall experience with

Favorable Review

Ease of design stands out while doubts persist about nodes and versioning

Critical Review

Nice product but difficulties with the commercial part

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