OpenText Reviews, Ratings & Features 2026 | Gartner Peer Insights

CCM software is defined as both a strategy and a market-fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications. It supports the production of individualized customer messages, marketing collateral, new product introductions and transaction documents. It is a collection of computer programs that composes, personalizes, formats and delivers content acquired from various sources into targeted and relevant electronic and physical communications between an enterprise and its customers, prospective customers and business partners. It delivers targeted communications through a wide range of media including mobile, email, SMS, Web pages, social media sites and print. The CCM market has evolved from the convergence of document generation/composition and output management technologies. Current CCM solutions include the core elements of a design tool, a composition engine, a workflow/rule engine and multichannel output management.

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Customer Communication Management

OpenText xPression

OpenText Communications (Exstream)

OpenText

DIRECTOR ENGINEERING - ENTERPRISE CONTEN

Our team partners together.  OT listens to our feedback and takes action - action that provides results. We frequently meet with them and are presented opportunities to meet with their senior leaders.

50M - 250M USD

500M - 1B USD

1B - 3B USD

250M - 500M USD

<50M USD

3B - 10B USD

10B - 30B USD

30B + USD

Bus Config System Analyst Supervisor

It is very difficult to find out information about the product as well as updates to the products.

IT Manager

Everyone we work with from sales to support are helpful and friendly. They want to help us succeed. The process to upgrade on prem versions was time consuming. We are currently working to setup the cloud version of Exstream and begin moving our forms and jobs there. It's complex and takes a lot of effort amongst OT prof services, OT tech teams, and our tech/security teams. It's all new and challenging but will bring great benefits, especially in decreasing upgrade times. 

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OpenText powers and protects information. As a global secure information management provider for businesses, OpenText tools span content management, artificial intelligence (AI), cybersecurity, cloud, and business networks. For over 30 years, OpenText has helped organizations manage and protect their data and documents while modernizing their information architecture. Its integrated hub connects information across departments and applications to enhance employee experience, productivity, and collaboration, while making information structured and searchable through AI, machine learning, and semantic search. In addition, OpenText delivers endpoint security and digital life protection solutions to safeguard businesses against cyberattacks and data breaches.

OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world. For more information about OpenText (NASDAQ/TSX: OTEX), visit www.opentext.com

Reviews

Ratings Overview

Overall experience with

Favorable Review

Great product for forms management

Critical Review

xPression is a great product with limited support

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