Upland Reviews, Ratings & Features 2026 | Gartner Peer Insights

CCM software is defined as both a strategy and a market-fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications. It supports the production of individualized customer messages, marketing collateral, new product introductions and transaction documents. It is a collection of computer programs that composes, personalizes, formats and delivers content acquired from various sources into targeted and relevant electronic and physical communications between an enterprise and its customers, prospective customers and business partners. It delivers targeted communications through a wide range of media including mobile, email, SMS, Web pages, social media sites and print. The CCM market has evolved from the convergence of document generation/composition and output management technologies. Current CCM solutions include the core elements of a design tool, a composition engine, a workflow/rule engine and multichannel output management.

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Find the top Customer Communication Management Software with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Customer Communication Management

OL Connect

Objectif Lune

Upland

IT Team Leader

The product is very easy to implement.
The design of the templates and workflow is very straight forward.
You can secure the integration of the app with any other solution safely using https and restrict access to the app by IP.
You have benefited from this solution to the max by integrating it in live app to request the document on the fly not only offline.
- is that the app do not have client side, we have to work on using a licensed (Testing ) then deploy it on the live (production).

The Vendor for our region is more than professional and very helpful.



<50M USD

50M - 250M USD

500M - 1B USD

1B - 3B USD

Gov't/PS/ED <5,000 Employees

Data and Laser Executive

Using Pres every day was fine it did what it said on the tin. However, it is falling behind on its competitors.

Software Developer

PReS Connect is a good CCM solution. It is easy to use and easy to implement. Customer service is also good, quick and helpful.

Xerox

Adobe

Other...

OpenText

Pitney Bowes

Sefas

Upland Software Inc. enables global businesses to work smarter with over 20 proven enterprise cloud software products that increase revenue, reduce costs, and deliver immediate value. Our solutions offer many integrated AI capabilities and cover digital marketing, knowledge management, contact center service, sales productivity, content lifecycle automation, and more. Upland's powerful cloud products are trusted by more than 10,000 global customers.

Upland Software (NASDAQ: UPLD) helps customers increase revenue and reduces costs with a powerful cloud software library that provides choice, flexibility, and value. Our growing library of 25+ products solves for specific business challenges and support every corner of the organization, operating at scale and delivering quick time to value for our 10,000+ customers.

Upland Software

Upland Software is a business-centric firm that concentrates on developing a comprehensive library of over 25 cloud-based software products. The core function of these products is to address specific organizational challenges and provide operational support to all sectors of an organization. The company aims to maximize revenue while minimizing expenditure for users, asserting its commitment to offering selection, adaptability, and value. The robust library operates on a large scale and is designed to provide swift value realization to its users.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Very easy implementation and very powerful tool

Critical Review

Pres: Good but falling behind competitors

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