Sutherland Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner's definition of business process outsourcing (BPO) is the delegation of one or more IT-intensive business activities; specifically, BPO contracts that always include the outsourcing of business process administration to a third-party service provider, which may include outsourcing the infrastructure along with application maintenance and ownership. Customer management (CM) contact center BPO is the processes linking an organization with its existing and potential customers (such as marketing, sales and customer services), which can be categorized in four subsegments: *customer selection *customer acquisition, * customer retention *customer extension. The four subsegments should also consistently be executed across the following five primary channels: * telephony * business process as a service (BPaaS) * email response management * web/mobile chat * knowledge management for web and mobile-based self-service.

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Customer Management BPO Service Providers (Transitioning to Customer Service BPO)

Customer Management BPO Service Providers

Sutherland Labs

Sutherland

IT Sourcing Leader

Sutherland Labs has the global reach and far reaching capabilities needed to provide top-tier solutions for multiple types of problems and brands

30B + USD

50M - 250M USD

1B - 3B USD

Technical Engineer

Facilities are very well designed, and the campaigns are excellent; the human quality for people that is in charge of the employees (supervisors, team managers) does not follow the golden rules on how to treat with subordinates though

Other...

Wipro

Concentrix

Sutherland is a company specializing in digital transformation with an emphasis on cultivating exceptional experiences for both customers and employees. With a history spanning 35 years, the company focuses on utilizing IP and automation to construct AI-fueled products and platforms. The entity centralizes its business model on prioritizing the customers of its clients and ensuring measurable growth. It comprises a diverse team of international professionals committed to operational efficacy and cultural harmony. This approach is summarized under the banner of 'One Sutherland'.

We make digital ùê°ùêÆùê¶ùêöùêß‚Ñ¢ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! 

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.   

For over 35 years, we have cared for our customers‚Äô customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. 

We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. 

We call it One Sutherland. #MakeDigitalHuman


Reviews

Ratings Overview

Overall experience with

Favorable Review

Superb Branding Company with a Global Footprint

Critical Review

Sutherland is an excellent company, but lacks of human touch

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