Reviews

I think I mostly enjoy the playbooks that help us automate many CS processes and save a lot of time; the ability to integrate with our tech stack and quickly check any attributes for a specific customer is also a time saver. I personally use the People tab a lot and can see which users are being active, which is not easy to understand without Custify. Overall, I like the fact that you can build a small ecosystem for each customer, structure all the information relevant to our business instead of scattered info here and there, and the whole company has access to it, from marketing and sales to product and support, becoming a single source of truth. Another big asset is that we have a Slack channel with their CS and support team, which makes communication easy and quick when we need to fix something or have questions.

April 14, 2026