Overall experience with
How helpful reviews are selected
Favorable Review
Product: Planhat Customer Success Platform
Powering our AI-driven Customer Success Transformation
Likes and dislikes about
likes
- Relation with our Planhat team: our CSM, TAM and everyone in support are highly engaged, responsive and collaborative, making it easier to maximize value and address challenges quickly. - Scalability for our global Customer Success practice: Platform effectively supports our global customer success practice, handling complexity across regions and teams without compromising performance. - Flexibility and Customization: Planhat can be easily adapted to fit our specific processes and data structure, allowing it to evolve alongside our organization's need. - AI Agents: Planhat is the platform enabling and accelerating our organization move toward AI-powered Customer Success.
July 15, 2026
dislikes
Really find their system of setting up metrics difficult to say the least. Wherein you have to learn how to set up their metrics by reading really long-form articles just to understand their system. It's like learning how to program and so it's really not that user friendly. They could have done a better job in simplifying the user experience or making it easier to understand how to setup these metrics. It takes 2-3 hours for a metric to get built and if your formula for the metric is incorrect you have to wait that long to understand what went wrong, which is really frustrating.
January 21, 2025
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.