Overall experience with
How helpful reviews are selected
Favorable Review
Great Service and Wonderful People
Critical Review
Support Handles Outdated Systems Well, Though Response Time Needs Improvement
Likes and dislikes about
likes
The ease in getting parts replaced. I can just enter a ticket online with the issue and within 30 minutes they are calling me to get further details and to tell me when they will be here with the parts. I do not have to jump through a bunch of hoops providing diagnostic logs and all kinds of extra stuff that the main brand service agreements require. When a hard drive is dead it is dead, I do not need to run a log to tell me it is dead.
December 26, 2025
dislikes
The response time was not what it was supposed to be.
June 26, 2025
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