11:11 Systems Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide review in Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide (Transitioning to Data Center Outsourcing Services)

"Status quo is easy but any change is frustratingly slow"

Overall User Rating

Overall Comment:"Overall service uptime is good but any changes are slow to implement."

3.0

Evaluation & Contracting

2.0

Planning & Transition

3.0

Delivery & Execution

I don't think their private cloud service provides value for money in today's market vs AWS etc.

Professional engagement

High turnover of contacts, poor relationship manager, ineffective change mechanisms

10 to 19 total servers

Shared responsibility

Less than €475,000 EUR a year

20 to 99 total servers

Create internal/operational efficiencies
Cost optimization
Improve business process agility
Improve compliance and risk management

Functional capabilities
Expected performance and/or scalability

Europe, Middle East and Africa

Peer Review for 11:11 Systems Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide

"Status quo is easy but any change is frustratingly slow"

Lessons Learned

Would you recommend this product or service to others?

Please explain your willingness or hesitation to recommend this product or service.

What top 3 strengths/capabilities does your vendor demonstrate- when delivering the Data Center Outsourcing (DCO) and Infrastructure Utility Services? Please indicate the strengths.

What top 3 weaknesses/areas for improvement have you observed based upon your vendor delivering the Data Center Outsourcing (DCO) and Infrastructure Utility Services? Please indicate the weaknesses.

How many major outages have you experienced in past 18 months with your vendor?

Your vendor provided good value for money

Choose the option that best describes the scale of your implementation.

Evaluation & Contracting

What is your contractual relationship start date with this service provider?

What is your most recent renewal/extension/renegotiation with this service provider?

What is your current contract end date with this service provider?

Percentage of price that is variable (%)

Percentage of price reduction (%)

Percentage of price increase (%)

How much of your Data Center Outsourcing (DCO) and Infrastructure Utility Services business need(s) does this provider do for you?

What currency will you be using when providing spending and/or budget figures in this survey?

Please indicate the annual contract value with your vendor for the Data Center Outsourcing (DCO) and Infrastructure Utility Services.

Contract structure was flexible and the agreement contains a well-defined Statement of Work where roles and responsibilities are very clear

Planning & Transition

Delivery and execution

Please estimate how many servers are part of Private or Public Cloud IaaS-PaaS services or IUS offering. Your best estimate is fine.

Delivery & Execution

Delivers the expected business outcomes that were promised

Your vendor is an industry thought leader and we benefit greatly from their experiences with numerous companies in our industry

Effective and defined procedures for handling any escalation

Your vendor’s account manager and senior leadership are actively engaged and treat us more like a partner than a client

Staff and resources to meet widespread geographic coverage, includes appropriate staffing numbers and strong skill set

Your vendor’s Operational and Tool expertise

Your vendor’s alliances & partnerships are excellent and deliver great value

Depth and breadth of services capabilities

Robust and standardized methodologies and quality assurance processes (i.e. - ISO20000, ITIL management practices)

Centralization and consolidation of data center operations

Private Cloud, Utility and industrialized services

Quality of services and remote delivery methods from your vendor’s low cost geographies/labor

Promptness of outage resolution

Service Capabilities

Mainframe Services

ERP Hosting/ERP Services (SAP, Oracle, etc.)

Remote Infrastructure Management

DC Consolidation and Transformation

Cloud Migrations and Transition

Hybrid IT Infrastructure management

Storage and Backups Services

Additional Context

Why did you purchase the service?

What were the key factors that drove your decision to select your vendor over others?

In which region(s) did your deployment take place?

Have you seen relevant automation initiatives taken by your vendor which have resulted in visible benefits for your organization?