Reviews

I cannot highlight enough the world-class support we receive from Ab Initio. Unlike any other vendor we can rely on Ab Initio to provide competent support that understands us and can drive a solution when we need it. Very often we will rely on Ab Initio to fix issues with another vendor whose own support is unable to help with. Ab Initio staffs their support with highly technical people. They seem to be divided into three categories, traditional triage support, field consultants, and then the people-focused support agents. The field consultant we're working with does a little bit of all three but is really getting to know our environment and our organization and that's going to be ultra helpful as we move into the new environment of the future. Our account manager is responsive and always is able to get the right resources available to us whether it's a licensing, technical, or consulting issue. Absolute pleasure to work with their support staff as the entity responsible for the infrastructure management in our organization.

April 13, 2026