Product(s): Reco
Overall Comment:"Reco has proven to be exceedingly useful and has provided visibility into several areas that my organization did not have. Reco's AI Governance, SaaS-to-SaaS, and Reco's alerting have been helpful and have added a noteworthy amount of visibility into the environment. "
Reco has been excellent for several reasons, namely our customer support team. Our team has gone above and beyond time and again to ensure that my organization's issues and concerns are heard and considered. The team is responsive and quick to look into any concerns that are raised. The tools that Reco provides have helped my organization gain visibility into areas that we would not have had otherwise.
With the updates and changes to alerting, my team has noticed an increased amount of false positives with certain types of alerts. However, the team has kept my organization informed of changes to come and work being done to improve their alerting.