Overall experience with
How helpful reviews are selected
Favorable Review
Product: AvePoint Confidence Platform
Setup Process Is Guided With Responsive Support But Restoration Lacks Granularity
Critical Review
Product: AvePoint Confidence Platform
AvePoint Fly Migration Tool Effective But Complex Configuration Needed
Likes and dislikes about
likes
It has been a mostly set and forget service where we have not had to interact with the configuration other than to add new tenants to backup.
March 26, 2026
dislikes
We had some issues with the AvePoint user licensing model which was not similar to other companies' user licenses assignment and so we had to change over to their object model licensing. Also, getting an engineer to assist us as part of our Essential package took 2 weeks which is too long considering our tight project timeline. The AvePoint Fly tool works great once you configure all the policies and settings correctly, but there are so many settings that it can get complicated. AvePoint Support can lack knowledge and hands on help from their call support will just provide you with the same User Guide information which doesn't help you resolve your migration errors and problems. The Fly tool is also slow at certain times opening the GUI screen interface and can get frustrating.
May 9, 2025
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