Amazon Web Services (AWS) Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines desktop as a service (DaaS) as the provision of virtual desktops by public cloud or other service providers. DaaS provides desktop or application end-user experiences from virtual machines (VMs) accessed using a remote display protocol. DaaS vendors incorporate a fully managed control plane service into their offerings, which facilitates user connections and provides a management interface. DaaS can be delivered preconfigured as a service. Alternatively, it can be delivered as a platform, in which case the client is responsible for assembly, configuration and management. DaaS is charged through subscription- or usage-based payment structures.

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Desktop as a Service

Amazon WorkSpaces

Amazon Web Services (AWS)

EXPERT OPERATIONS ASSOCIATE

Overall, our experience with Amazon WorkSpaces has been positive. It has helped us standardize work environments and onboard new team members quickly, especially in a remote-first setup. The service is reliable for day-to-day work and fits well with our existing AWS infrastructure. 
That said, it's not completely frictionless. Performance can vary depending on connection quality and workload, and some aspects of the user experience feel more geared toward technical users. Despite that, it has met our core needs and has been a dependable solution overall. 

<50M USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

1B - 3B USD

Gov't/PS/ED <5,000 Employees

3B - 10B USD

30B + USD

10B - 30B USD

Gov't/PS/ED 5,000 - 50,000 Employees

Director

AWS workspace has been far from ideal and does not feel suitable for day-to-day collaboration as a Software Engineering. We used it as an alternative way to provide secure, remotely manageable workstations for our remote employees, in lieu of a dedication work laptop. While it does provide minimal latency and allows us to scale a provision each workstation independently, the spotty connections and lack of continuous stream support mean that doing online conferencing, for example, was not possible. In the end, developers had to have a duo setup between using workspaces for some coding work and native desktop for remote collaboration which defeats the whole purpose of our needs of having a secured, managed workstation. 

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Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.

Reviews

Ratings Overview

Overall experience with

Favorable Review

A reliable virtual desktop solution that works well for growing, remote teams but requires thoughtful setup and expectations.

Critical Review

Spotty Connections and Workflow Disruptions Experienced With AWS Workspaces for Engineers

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