Hyland Reviews, Ratings & Features 2026 | Gartner Peer Insights

Digital asset management (DAM) is a self-serve content repository. It facilitates the management, ingestion, storage, organization and distribution of all types of content an organization uses. The content includes any digital asset, such as text, graphics, images, videos, audio, design files and product information used by an organization to communicate with internal and external audiences. DAM platforms not only support marketing but can also serve internal and external parts of the organization including sales, HR, legal, finance, call and service centers, third-party suppliers, agencies, and distributors.
The primary purpose of a DAM is to manage governance of digital assets and make them available and useful, enabling brand consistency across the organization. Beyond its role as a self-service solution, DAM products are part of a content operations ecosystem, which includes capabilities that overlap across technologies such as content marketing platforms (CMP), marketing work management (MWM) and product information management (PIM). Individually, technologies support different variations of content taxonomy, content editing, management of and content access controls to third parties (e.g., agencies). Their goals are to drive efficiency, transparency and scale of content deliverables across the organization. The primary purpose of a DAM is to manage governance of digital assets and make them available and useful, enabling brand consistency across the organization.
DAM platforms serve as a repository for all digital content assets. Organizations that have a large number of digital assets use a DAM solution to manage, catalog and transfer files, and to store digital assets. The solution allows organizations to share and edit digital assets across multiple platforms and channels. DAM platforms can support external partners with portals to access an organization’s assets. Overall, it is a self-service content repository and can facilitate collaboration.

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Digital Asset Management (Transitioning to Digital Asset Management Platforms)

Hyland Nuxeo

Hyland

MANAGER

We made the right choice when we picked Nuxeo as our DAM replacement. The platform is extremely adaptable and flexible with the ability to create our own custom UIs on the powerful platform components. Hyland appears dedicated to investing in the product long-term. There have been some growing pains with production deployment support over a period of time, but that seems to have been ironed out. They introduced a self-publishing dashboard, which has greatly sped up our ability to deploy to lower environments. The AI service, as mentioned, leaves a lot to be desired. We were able to introduce some successful ability to auto-tag our media with custom classification codes as well as integrate some 3rd party AI services. Support and documentation for the AI human in the loop (missions), maintenance/training dashboard and related bug list is limited to non-existent. Again, the Nuxeo Platform - separate from the AI service is fantastic.  

500M - 1B USD

<50M USD

50M - 250M USD

250M - 500M USD

3B - 10B USD

Gov't/PS/ED <5,000 Employees

DIGITAL ASSET MANAGER

From implementation to our eventual migration out, our experience with this vendor was negative. The product was stable, but without internal development support it quickly felt stale and unusable. It was impossible to make simple UI changes on the fly, and simple updates required a full development sprint. There were constant hidden costs and any changes had to be outsourced to expensive third-party developers. Basic features that are available out-of-the-box with other less expensive products require customization that is not supported in perpetuity.

I have also never experienced such unprofessional behavior from a vendor. From the get go, our CSM was extremely condescending and sometimes downright hostile. Their responses to questions were unhelpful, and it was clear that they did not read my emails thoroughly nor care to understand our needs. 

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Hyland provides unified content, process and application intelligence solutions that help organizations unlock insights and fuel innovation. 

We create technology foundations‚ÄØthat‚ÄØallow our customers, including over half‚ÄØthe Fortune 100,‚ÄØto intelligently connect content, data and processes.¬†

Hyland provides content services to thousands of organizations, enabling them to meet their customers’ needs.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Great Extensible Platform

Critical Review

Stability Marred by Pricy Custom Development and Inflexible Vendor

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