I personally like the video caption-to-text feature that will allow us to seamlessly caption our video/film assets. It works very well and helps our user community search for what they want more effectively.
June 3, 2025
1. Regarding service - I dislike how production hours were sprung on us (there was no heads up that the vendor would be implementing them) and now it feels like every question we have requires production hours. Since production hours are additional fees, it feels like a way for the vendor to get even more money out of the company. Once we approve the use of production hours, we do not hear back from the vendor that the issue has been resolved, for example, I approved the use of production hours for an enhancement over a month ago. I was told that it would be performed during the next sprint, which was set to end almost a month ago. I haven't heard an update regarding the progress of the enhancement. I will now have to ask if there is an update, which feels to be the norm now. 2. I dislike that we are informed something is being passed on to the Dev team and then months can pass by without any communication. There have been multiple occasions in which we have to ask for updates about a question we asked about.
May 1, 2024