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Digital Banking Multichannel Solutions

Digital Banking Multichannel Solutions Reviews and Ratings

What are Digital Banking Multichannel Solutions?

Digital banking multichannel solutions enable banks to deliver banking services through various digital channels, via customer-owned self-service devices. The solutions are also commonly referred to as “online banking” or “mobile banking.” Multichannel solutions enable banks to digitalize the account servicing, customer support and transaction origination capabilities of financial products. They are commonly provided as the customer experience component of a digital banking platform.

Digital banking multichannel solutions address the growing demand for convenient and accessible banking services outside of the traditional branch delivery model. They solve the business problem of fragmented customer experiences by providing a unified solution that integrates various digital channels, like online banking, via websites, mobile banking apps, text banking, digital wallets and social media platforms. This ensures that customers can perform banking transactions, access account information and receive support consistently across digital channels.

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Logo of Q2 Digital Banking Platform

Q2 Digital Banking Platform

By Q2

4
(3 Ratings)

Q2 Digital Banking Platform is a software solution designed to provide financial institutions with tools for delivering digital banking services to their account holders. The software offers features including online and mobile banking, account management, funds transfer capabilities, bill payment, and remote deposit capture. It integrates security measures such as multi-factor authentication and fraud monitoring, and enables customizable user experiences for both consumers and businesses. Q2 Digital Banking Platform addresses the need for a unified digital environment, enabling financial institutions to streamline operations and improve service delivery through integrated banking workflows and configurable dashboards.

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Logo of ApPello Digital Platform

ApPello Digital Platform

By ApPello

4
(2 Ratings)

ApPello Digital Platform is a software designed to support financial institutions with loan lifecycle management and digital banking processes. The software provides tools for loan origination, servicing, and collection, along with modular solutions to streamline credit processes. It integrates workflow management, document management, and customer communication features to improve operational efficiency. ApPello Digital Platform addresses challenges related to manual processing and legacy systems by offering digitized solutions for workflow automation, regulatory compliance, and customer experience optimization. The software helps organizations enhance process transparency and reduce operational costs through centralized data management and flexible configuration options.

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Logo of FINTENSE Omnichannel Digital Banking Platform

FINTENSE Omnichannel Digital Banking Platform

By NF Innova

4.5
(2 Ratings)

FINTENSE Omnichannel Digital Banking Platform is a software designed to facilitate seamless banking experiences across multiple digital channels including mobile, web, and tablet interfaces. The software provides features such as account management, payment processing, money transfers, and personal finance tools. It integrates with existing core banking systems and supports automation of routine transactions, enabling financial institutions to streamline customer interactions and enhance operational efficiency. FINTENSE software addresses the business problem of delivering consistent and unified banking services, allowing banks to meet customer expectations through various channels while maintaining security and regulatory compliance.

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Logo of Liferay Digital Experience Platform

Liferay Digital Experience Platform

By Liferay

3.7
(2 Ratings)

Liferay DXP provides a complete but composable set of capabilities to create websites, portals, intranets, and other digital experience solutions for customers, partners, and employees. Liferay-based solutions typically serve marketing, customer service, HR, digital transformation, or IT business needs.

Liferay DXP includes capabilities for headless content management, site and page creation, personalization, commerce, applied and generative artificial intelligence, low code applications, forms and workflow, security, roles and permissions, analytics, and headless APIs.

Customers can choose to deploy Liferay DXP to their own cloud / on-premise infrastructure, or opt for Liferay's PaaS or SaaS offering.

Customers with cloud commitments to major cloud providers (e.g. Google Cloud, AWS) can use a Liferay subscription to use those commitments.

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Logo of LiveBank Platform

LiveBank Platform

By Ailleron

4.5
(2 Ratings)

LiveBank Customer Engagement Platform, enabling customer interactions with financial institutions. It integrates AI tools with a human touch to deliver personalized services.LiveBank Platform empowers bank customers with immediate access to advisors across branches and contact centers, ensuring seamless customer experiences at every touchpoint, enabling: Smooth handoffs between channels (chat/video/audio) as part of a ready-made product that allows for various modeling of business processes. Enhanced client-advisor collaboration for increased digital engagement through collaborative interactions. Streamlined sales and customer service through Human-AI synergy that helps increase employees' efficiency. Unified view and comprehensive data on customer engagement across all channels. Extended Contact Center capabilities for managing customer interactions effectively.

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Logo of NCR Digital Banking Platform

NCR Digital Banking Platform

By Digital Insight (An NCR Company)

5
(2 Ratings)

NCR Digital Banking Platform is a software designed to facilitate digital banking capabilities for financial institutions. The software offers features such as online account management, mobile banking access, digital payments, personal financial management tools, and secure communication channels. Its functionalities aim to streamline banking operations, provide automated self-service options, and improve customer engagement through integrated digital channels. The software addresses business challenges related to delivering consistent banking experiences across devices, implementing secure transactions, and adapting to evolving consumer expectations in the digital banking sector.

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Logo of Comarch Corporate Banking

Comarch Corporate Banking

By Comarch

3
(1 Rating)

Comarch Corporate Banking is a software that enables financial institutions to deliver digital banking services tailored to corporate clients. The software supports functionalities such as cash management, payments processing, liquidity management, trade finance, and reporting. It provides tools for automating transaction workflows, managing account access, and ensuring regulatory compliance. The software facilitates integration with various banking systems and allows customization of interfaces to match client requirements. By consolidating financial operations onto a unified platform, the software assists enterprises in streamlining banking processes and enhancing operational efficiency within their corporate finance departments.

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Logo of Digital Bank OS

Digital Bank OS

By Finshape

5
(1 Rating)

Digital Bank OS is a software designed to support financial institutions in launching and managing digital banking operations. The software provides modular components for core banking functionality, customer onboarding, digital account management, and transaction processing. It includes tools for mobile and online banking channels, facilitating integration with third-party services and enabling compliance with regulatory requirements. Through its configurable architecture, Digital Bank OS enables financial organizations to streamline customer experiences, automate operational workflows, and support the delivery of banking products in a secure digital environment. The software addresses the need for scalable and flexible digital banking infrastructure to meet evolving customer expectations and market demands.

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Logo of Fiserv Architect

Fiserv Architect

By Fiserv

3
(1 Rating)

Fiserv Architect is a software platform designed to support financial institutions in managing digital banking operations through modular infrastructure and integration capabilities. The software enables configuration and deployment of integrated banking solutions, facilitating seamless access to various applications such as account management, payment processing, digital experiences, and analytics. It addresses the business need for flexible core banking ecosystems by enabling interoperability between legacy and modern systems, supporting scalable deployment options, and offering standardized APIs for connecting third-party services. Architect aims to improve operational efficiency and digital agility by providing centralized control over financial products and services.

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Logo of NETinfo Digital Banking Platform

NETinfo Digital Banking Platform

By NETinfo

5
(1 Rating)

NETinfo Digital Banking Platform is a software designed to facilitate digital banking operations for financial institutions. The software enables banks to deliver online and mobile banking services, supporting functionalities such as account management, fund transfers, payments, and financial product applications. The platform is equipped to manage customer authentication, provide secure transaction processing, and incorporate analytics for improved service delivery. It offers features for both retail and corporate banking, including support for personal financial management, loan origination, and cash management. The software addresses the business need for efficient, scalable digital channels that enhance access to banking products and services while supporting regulatory and security requirements.

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Logo of Wizzio

Wizzio

By Novabase

3
(1 Rating)

Wizzio is a software designed to enhance digital banking experiences for financial institutions. It provides features that support customer engagement, including personalized banking interfaces, integration of financial services, and tools for customer segmentation. The software enables banks to offer tailored recommendations and streamline service delivery by leveraging data analytics. Wizzio helps organizations address the need for user-centric service platforms in financial environments and supports operational efficiency by facilitating the integration of third-party solutions and legacy systems. The software aims to improve the interaction between banks and customers by centralizing multiple banking functions within a unified digital environment.

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ABLE Origination

By RNDPOINT

ABLE Origination is a software designed to automate and manage the process of loan origination for financial institutions. The software streamlines the workflow from application intake through credit analysis, underwriting, decision-making, and digital document management. It offers features such as customizable dashboards, rule-based decision engines, integration with third-party data sources, and support for multiple loan products. By facilitating communication between applicants, agents, and underwriters, the software helps institutions increase operational efficiency, improve risk assessment, and ensure compliance with regulatory requirements. ABLE Origination is built to handle various lending scenarios and supports scalability as business needs change.

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Logo of Allshare

Allshare

By Allshare

Allshare is a software developed to facilitate comprehensive property management and administration for housing corporations and real estate organizations. The software supports the management of residential and commercial properties by offering functionalities for tracking assets, handling rental contracts, managing maintenance requests, and organizing financial transactions relevant to property operations. It enables organizations to streamline their operational processes, maintain accurate records, and optimize workflow efficiencies associated with property management. By digitizing administrative tasks and offering integrated solutions for both financial and technical management, the software assists in centralizing information, supporting compliance with housing regulations, and improving coordination among teams involved in property administration.

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Logo of Altkom Digital Banking Platform

Altkom Digital Banking Platform

By Altkom Software

Altkom Digital Banking Platform is a software developed to support financial institutions in managing digital banking operations. The software enables automation and oversight of banking processes, including customer onboarding, account management, transaction processing, loan management, and payment operations. It provides modules for regulatory compliance, risk assessment, and reporting. The software includes features for digital channel integration, facilitating access across web and mobile interfaces. Through configurable workflows and user management, the software aims to enhance operational efficiency and maintain secure customer interactions. The software addresses the need for streamlined management of retail and corporate banking activities by offering tools to adapt to industry regulations and market demands.

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Logo of Arttha

Arttha

By PureSoftware

Arttha is a software developed by PureSoftware that provides digital banking and financial solutions for businesses seeking to modernize banking, payments, lending, and merchant management operations. The software offers multi-channel capabilities for financial services including mobile banking, core banking, wallet solutions, and payment processing. It supports integration with existing banking infrastructure, automates key financial workflows, and facilitates digital onboarding of customers. Arttha allows financial institutions and fintech enterprises to manage customer accounts, transaction processing, regulatory compliance, and reporting requirements within a unified platform. This software addresses the need for enhanced operational efficiency and flexibility in delivering digital financial services.

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Logo of Atumverse

Atumverse

By Profinch

Atumverse is a software developed by Profinch that offers a comprehensive platform for digital banking and financial services transformation. The software is designed to facilitate seamless integration across various digital banking channels, core banking systems, and third-party solutions. Atumverse provides features for workflow automation, real-time monitoring, compliance tracking, and centralized management of financial products and services. It enables financial institutions to efficiently manage business processes, enhance customer onboarding, and streamline regulatory reporting. By supporting configurability and interoperability, the software addresses the need for scalable and adaptable digital solutions in the financial sector, allowing organizations to improve operational efficiency and reduce the time to market for new offerings.

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Logo of Avaloq Platform

Avaloq Platform

By Avaloq

Avaloq Platform is a software designed for financial institutions to streamline core banking operations and wealth management processes. The software enables banks and wealth managers to automate workflows across account management, payments, securities trading, portfolio management and client onboarding. Avaloq Platform supports regulatory compliance, data management and reporting requirements, while enabling integration with third-party systems. Its functionality aims to enhance operational efficiency, optimize client servicing and facilitate the delivery of digital financial products. The software provides features that address scalability, security and customization needs for financial organizations, helping to manage complex banking and investment activities within a unified system.

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Logo of BankOne

BankOne

By Qore

BankOne is a core banking software designed to support financial institutions in managing banking operations including account management, transaction processing, loan administration, and payments. The software offers multi-channel access to banking services such as mobile banking, internet banking, and USSD, facilitating real-time transactions and account monitoring. It is developed to help microfinance banks, mortgage banks, and other financial service providers streamline their workflows, enhance compliance with regulatory requirements, and improve reporting capabilities. BankOne aims to address challenges related to scalability, data security, and operational efficiency by providing a centralized platform for banking activities and customer data management.

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Logo of BankWorld

BankWorld

By CR2

BankWorld is a software designed to facilitate digital banking solutions for financial institutions. The software provides a unified platform that manages multiple banking channels such as mobile, internet, ATM, and self-service kiosks. It enables banks to deliver services including account management, payments, and funds transfer, as well as personalized customer experiences. The software aims to streamline operations by integrating various back-end systems and optimizing transaction processes. Through real-time monitoring, reporting, and analytics, BankWorld assists banks in enhancing service availability and efficiency. Additionally, its configurable modules allow institutions to adapt functionalities according to changing requirements and regulatory compliance.

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Logo of Bottomline Technologies Digital Banking

Bottomline Technologies Digital Banking

By Bottomline Technologies

Bottomline Technologies Digital Banking software offers financial institutions tools for managing digital banking services, including account management, payments processing, fraud detection, and user authentication. The software enables banks and credit unions to provide online and mobile banking capabilities for consumers and businesses. It integrates with core banking systems to support balance inquiries, funds transfers, bill payments, and remote deposit capture. The software also features customizable dashboards, self-service options, and security controls for regulatory compliance. Bottomline Technologies Digital Banking software is designed to help financial institutions streamline operations, reduce manual processes, and deliver digital access to financial products and services.

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Features of Digital Banking Multichannel Solutions

Updated November 2024

Mandatory Features:

  • Customer support: In-app or online messaging, FAQs, and self-directed resources

  • Transaction processing: Capabilities for fund transfers and payment initiation

  • Account management: Features for viewing account balances, transaction history and statements

  • Security: Multifactor authentication, encryption and fraud detection mechanisms

Gartner Research

Market Guide for Digital Banking Multichannel Solutions

Popular Product Comparisons

NCR Digital Banking Platform vs Q2 Digital Banking PlatformFiserv Architect vs Q2 Digital Banking PlatformApPello Digital Platform vs Q2 Digital Banking PlatformFINTENSE Omnichannel Digital Banking Platform vs Q2 Digital Banking PlatformDigital Bank OS vs FINTENSE Omnichannel Digital Banking Platform

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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