Digital Banking Multichannel Solutions Reviews and Ratings
What are Digital Banking Multichannel Solutions?
Digital banking multichannel solutions enable banks to deliver banking services through various digital channels, via customer-owned self-service devices. The solutions are also commonly referred to as “online banking” or “mobile banking.” Multichannel solutions enable banks to digitalize the account servicing, customer support and transaction origination capabilities of financial products. They are commonly provided as the customer experience component of a digital banking platform.
Digital banking multichannel solutions address the growing demand for convenient and accessible banking services outside of the traditional branch delivery model. They solve the business problem of fragmented customer experiences by providing a unified solution that integrates various digital channels, like online banking, via websites, mobile banking apps, text banking, digital wallets and social media platforms. This ensures that customers can perform banking transactions, access account information and receive support consistently across digital channels.
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Q2 is a firm that operates within the financial sector and provides digital banking and lending solutions. The solutions are designed to serve a wide range of institutions, including banks, credit unions, alternate finance institutions, and fintech companies, both within the United States and internationally. Q2 offers a range of solutions that aim to deliver secure and data-driven experiences for all types of account holders, ranging from individual consumers to small businesses and corporations. The company is based in Austin, Texas, and maintains several offices worldwide.
ApPello is a platform expert specializing in digital lending solutions within the cloud banking environment. The primary focus of ApPello is on easing complexities associated with lending for banks, financial institutes, neobanks, and ecosystem associates by equipping them with digital tools. ApPello aids these entities in tailoring, evaluating, and launching a variety of lending products to expand their business, whilst enhancing the experiences for their customers. With its central headquarters stationed in Budapest, Hungary, it extends its services across Europe to numerous banks, neobanks, non-bank financial institutions, and ecosystem partners. Its establishment spans across two decades, in which it has gained considerable recognition among incumbent banks.
NF Innova is Digital Banking Software company, helping financial institutions in achieving digital leadership. The primary goal is supporting banks to deliver seamless customer experience across any digital customer touchpoint and helping them to achieve end-to-end automation of customer facing processes for bank’s Retail, SME and Corporate Customers. NF Innova has a pure focus on digital banking with its own software platform FINTENSE. FINTENSE, the ready made cloud digital banking platform, secures quick time to market and scalability for financial institutions such as banks, by leveraging on latest technology trends. Digital Account Opening and Digital Loan Origination are a part of the primary digital product stack, besides Personal Finance Management and many others. With long standing expertise in the industry of helping banks across 3 continents, NF Innova has transformed incumbent banks into digital leaders thanks to its FINTENSE digital banking platform.
Liferay is a single platform that allows you to easily create tailored digital solutions. Whether you
need a modern e-commerce site, or a secure portal for customers, employees, partners, or
suppliers, we help you stay seamlessly connected to the people and systems that give your
organization its unique advantage.
Delivered in a SaaS-based cloud environment, we have the digital tools and the expertise to
help your organization create unique channels to keep you connected and to help ensure your
users have an incredible experience with your organization. We also offer hosted or on-
premises versions of our DXP.
Ailleron is a global technology company with over 20 years of experience providing IT solutions for the banking, finance, and insurance industries. The company focuses on helping organizations streamline operations, enhance customer engagement, and digitize business processes to address evolving market needs.
Ailleron’s key offering, the LiveBank Customer Engagement Platform, supports organizations in delivering remote customer service and facilitating the sale of complex products in a fully digital environment. By leveraging innovative technologies, LiveBank enables efficient and customer-friendly interactions. Ailleron collaborates with clients globally, providing scalable solutions tailored to their business challenges.
Digital Insight, operated by NCR, focuses on assisting banks and credit unions in their growth. It offers creative solutions for online and mobile banking, providing an easier way for both businesses and consumers to manage finances. The company applies customer insights and innovative thinking to the design of its products. The primary objective of Digital Insight is to offer solutions that propel financial institutions towards achieving enhanced customer engagement and profitability.
Comarch is an international IT company that provides solutions aimed at the optimization of business and operational processes. Established in 1993, Comarch has been involved in numerous complex IT projects helping businesses worldwide. The company boasts a large team of IT engineers, business consultants, marketing specialists, among others. Comarch operates globally in 32 countries, spread across 69 cities on 6 continents, indicating its expansive reach in the IT solutions industry.
Finshape is a company that integrates a digital banking platform with advanced personalisation features to aid banks in Europe and the MENA region in achieving digital transformation. The focus over the past 30 years has been to amass a team of over 400 professionals dedicated to assisting banks in strengthening relationships with customers in a digital environment.
Fiserv, Inc. is a provider of technology solutions on a global scale, focusing principally on the needs of financial institutions, businesses, and individuals in the realm of money transfer. The key focus of its operations is to create efficient pathways for the fluid transfer of money and related information, with the ambition of positively influencing worldwide transactions.
Ever since our inception in 2000, our passion for banking and technology have been melded together to form the spearhead that continues to drive our ability to consistently innovate and systematically focus on delivering cutting edge digital banking solutions to every type of financial institution across the globe.
Our extensive experience and unique industry insights continue being implemented into each of our solutions and will keep you one step ahead of your competition and customers’ needs. We deepen and strengthen the connections between you and your customers by fast tracking and optimising digital transformations and journeys.
We are the reliable keystone, that facilitates the daily digital banking journeys for million end users in 30 countries across the globe and the catalyst that empowers, accelerates, future-proofs and ensures seamless and exceptional journeys into the digital banking ether.
Novabase is a technological solutions enterprise established in 1989 with operations across Europe and the Middle East. The company's main focus is on the development of innovative solutions and it operates through two core divisions, namely Celfocus and Neotalent. Celfocus is a European system integrator that specializes in providing professional services geared toward the analytics and cognitive areas. It aids businesses in their digital transformation, facilitating data value extraction. The services offered by Celfocus encompass Automation, Intelligent Assurance in Autonomous Networks, B2B2X Business Services, Data Monetisation, among others, and creating hyper-customized customer experiences. Neotalent, the other division, aligns businesses' specific needs with the right IT talent. Through value-added services, Neotalent delivers technical expertise with a responsive approach.
RNDpoint is a company operating globally offering software solutions. The company's core focus lies in the sphere of FinTech, artificial intelligence and enhancing productivity of software development. It has been operating since 2014, specifically focusing on the financial market. It has been involved in over 120 projects so far, which shows its extensive experience. Keeping a high customer return rate of 96% is central to the firm's operational promise. On the team, there are more than 250 experts with deep FinTech expertise. It takes, on average, 2 to 4 months to launch a product into the market. RNDpoint offers several core solutions, including loan management software, AI solutions development, eWallet white label solution, and startup software development.
Allshare is a company with over 30 years of experience in delivering core banking solutions. It works primarily with private banks, aiding them in modernizing their operations while retaining their distinctive, personalized touch. The company's focus lies in offering innovative and reliable core banking solutions to meet the progressively changing needs of private banks. These solutions are designed and implemented by an in-house team at Allshare, which ensures their customers' banking systems are optimized for current use and future adaptability. The company establishes a close relationship with the private banks it serves, understanding their specific needs and tailoring their approach accordingly. This ensures a smooth transition to modernized core banking systems. The team at Allshare is committed to forming long-lasting partnerships with private banks, offering support and growth opportunities for the foreseeable future.
PureSoftware operates internationally, providing software products and digital services. The firm places great emphasis on enhancing customer experience, speeding up process time, and bettering business results. It does this through a blend of digital solutions, robotic process automation, artificial intelligence, advanced machine learning and Internet of Things. The firm offers solutions that take advantage of disruptive next-gen technologies, providing competitive edge to businesses. An important product offered by PureSoftware is 'Arttha', a rapidly growing fintech platform that concentrates on digital banking, digital wallets and core banking solutions.
Profinch operates as a fintech company focusing on providing technological solutions to help financial institutions adapt to future challenges. The solutions offered encompass advisory services aimed at enhancing central operations and processes, alongside pre-made products aimed at complete digitization and data transformation.
Avaloq is a software and service provider, catering to over 160 financial institutions globally. The spectrum of these institutions range from private banks, wealth managers, investment managers, to retail and neo banks. The company specializes in the development of software that can be flexibly deployed, either via a cloud-based Software as a Service (SaaS) setup or through on-premises environments. Additionally, it also provides outsourcing for Banking Operations, incorporating the Business Process as a Service (BPaaS) model. Avaloq is a subsidiary company that operates under the NEC Corporation, which is known for its integration of IT and network technologies on a global scale.
Qore is a technology company in the banking sector building Banking-as-a-Platform (BaaP) solutions. Their solutions are designed to be scalable, flexible, and modular to meet financial institutions' needs of providing an expanded range of services through a single platform and integrating with third-party services.
Qore's solutions challenge the current banking technologies architecture and total cost of ownership. Today, 500+ Financial institutions have partnered with Qore to stay ahead of the competition and offer their customers digital-first banking experiences.
CR2 is a Privately Heldly held independent global banking software company, serving over 100 banks in 60 countries. Incorporated in Ireland and founded in 1997, CR2 offers digital banking and payments solutions built upon an integrated omnichannel digital banking platform known as "BankWorld". CR2 is a global player with strong heritage in the Middle East and African region.
The company is grounded in addressing critical challenges and identifying prospective opportunities through innovation. The principal concern it resolves relates to making convoluted business payments straightforward, intelligent, and safe. The company fosters an environment of collaboration and mutual support to achieve its overarching goal of meeting and exceeding business and financial institutions' expectations related to payment processes. Currently, its services are utilized across 92 countries globally. The company also values personal and professional interaction and ideation as integral aspects of its functioning.
Candescent is a company that amalgamates cutting-edge technologies to enhance account opening, branch solutions and digital banking experiences for banks and credit unions, irrespective of their size. The firm's main aim is to augment digital-first banking experiences. Incorporating industry-specific products and services, cloud architecture, and developer tools, Candescent facilitates differentiation and the execution of uninterrupted customer journeys.
Gartner Research
Features of Digital Banking Multichannel Solutions
Mandatory Features:
Customer support: In-app or online messaging, FAQs, and self-directed resources
Transaction processing: Capabilities for fund transfers and payment initiation
Account management: Features for viewing account balances, transaction history and statements
Security: Multifactor authentication, encryption and fraud detection mechanisms