Adobe Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines digital commerce as the technology that enables customers to purchase goods and services through an interactive and self-service or assisted experience. The platform provides necessary information for customers to make their buying decisions and uses rules and data to present fully priced orders for payment. The commerce product must support interoperability with customer data, product content (e.g., price, availability) and order functionality and data via APIs. Digital commerce is commonly delivered as single or multitenant SaaS, or as single-tenant hosted or managed hosted (PaaS) applications. It could be offered for on-premises implementations in some circumstances. Digital commerce enables customers to purchase goods and services through an interactive and self-service or assisted experience, providing the necessary information for customers to make buying decisions.

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Digital Commerce (Transitioning to Digital Commerce Platforms)

Adobe Commerce

Adobe

IT Manager

Our overall experience with Adobe Commerce has been very positive.  The platform has supported our scale and provide the flexibility needed to build and operate complex commerce experiences.  It is feature-rich, secure, and highly customizable, with multiple hosting options and the ability to support both traditional and modern architecture patterns.  We have been able to use Adobe Commerce as a full-stack commerce platform, as the commerce engine behind headless frontends, and as the backend for mobile application experiences. It also supports both monolithic and composable approaches, allowing the architecture to evolve as the business needs change.  The platform is highly testable through automated functional, integration, and regression testing.

<50M USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

1B - 3B USD

3B - 10B USD

10B - 30B USD

30B + USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

QUALITY SPECIALIST

Adobe Commerce is a great resource in terms of scalability and customization and provides a breadth of great features for an intuitive interface that is very user friendly, though some users may see a downside when it comes to cost efficiency. 

Group Product Manager

Main reasons for my rating include:
1) Strong B2B commerce capabilities
Adobe provides a flexible feature set for B2B use cases including custom pricing, multi-site configurations, shared catalogs, requisition lists, analytics etc.
2) High flexibility & customization
The platform has an API-first and modular architecture which allows for customization and integration with other systems e.g. SAP S/4HANA, SalesForce, Akeneo PIM
3) Strong ecosystem and integrations
Benefits of broader seamless integration within Adobe ecosystem of Assets, AEM, Analytics, Target, Campaign etc.
4) Scalability for enterprise use cases 
Is available in the cloud performing well in high volume commerce environments
5) Strong customer support and service
The Adobe support is top-notch and would highly recommend them. Always responds on time with solutions to our problems.

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Adobe focuses on providing digital media and digital marketing solutions on a worldwide scale. The company offers creative, marketing and document solutions which are geared towards assisting individuals, ranging from budding artists to established brands, to bring life to their digital creations. Furthermore, Adobe concentrates on the delivery of captivating experiences to the targeted individuals. Adobe's solutions are omnipresent and they are striving to bring about change through digital experiences.

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.

Apple

Reviews

Ratings Overview

Overall experience with

Favorable Review

Robust B2B capabilities and integrations balanced by steep ownership costs

Critical Review

Adobe Commerce: An Extensive Solution for Large-Scale Businesses

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