Overall experience with
How helpful reviews are selected
Favorable Review
Product: BigCommerce
Direct ERP Integration Reduces Manual Handling and Streamlines Complex Pricing Logic
Critical Review
Product: BigCommerce
Well-Known Brand Strengths Outweighed by Checkout Page and Ticket System Challenges
Likes and dislikes about
likes
What we like most is the level of support we receive as an enterprise customer. Having a dedicated CSM gives us one consistent point of contact who understands our business. Ticketing support has also been reliable and responsive when issues come up. In addition, our CSM has connected us with trusted partners for customerisations, which has made more complex projects much easier to manage. The platform has given us the flexibility to set things up in a way that works for our business, rather than forcing us to follow a fixed structure. The initial set-up took careful planning - especially around ERP integration and pricing rules - but once everything was in place, it made a noticable difference.
February 12, 2026
dislikes
Not enough connections and check out page lack flexibility
February 12, 2026
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