Overall experience with
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Favorable Review
Product: Smarsh Enterprise Platform
My Experience With Smarsh Enterprise Platform - Secure and Reliable
Likes and dislikes about
likes
I like that archiving conversations is easy - it can handle up to 100 channels. Searching and retrieving conversation data is easy. I like the AI powered monitoring of archived data. It comes with reliable eDiscovery capabilities and the solution is easy to scale too.
May 28, 2026
dislikes
From the initial contract to every contact with support, I have been frustrated. The initial contract was for $XXXX.XX. Then after a couple of months of frustration, I talked to somebody that sheepishly told me, to get Smarsh to do what I wanted, it would be an additional $XXXX.XX. In other words, if you want it to work, you gotta pay extra. Support speaks to you as if you know the tech language. That isn't helpful. When you start, you are basically thrown into the deep end of the pool with help videos. They are generally useless because they continue the tech-speak that the support people use. I have banged my head against the tech support wall for months on the same issue and all I get back is the same thing, watch the videos or they use techno-jargon which I don't understand. I'm a stock broker, not a computer tech.
May 28, 2024
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