Overall experience with
How helpful reviews are selected
Favorable Review
Product: Dynatrace
Powerful, observability for Enterprise, but invest in training and budget planning before you commit
Critical Review
Product: Dynatrace
Poor guidance and support after purchase and a general tendency to translate any request for assistance into an excuse to increase contract spend.
Likes and dislikes about
likes
What I like most about Dynatrace is how it takes the guesswork out of troubleshooting. The Davis AI engine automatically pinpoints root causes without you having to dig through endless logs. One Agent deployment is seamless - one install auto discovers your entire stack with no manual configuration. Smartscape topology gives you a live map of how every service and component connects, making it incredibly easy to understand blast radius during incidents. Finally, having full-stack observability - infrastructure, APM, logs, and Real User Monitoring - all in a single pane of glass eliminates the need to jump between multiple tools.
May 26, 2026
dislikes
There was virtually no guidance on best practices. It felt like when asked about how to best do things, we were either given very specific answers (like which buttons to click to do a thing) or a general you're doing great, whatever way you are doing it is right!. Things like critical features like segregating data via buckets to ensure faster query response time with reduced cost was never highlighted until we explicitly asked about it. This was AFTER asking for best practices guidance.
January 29, 2026
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