Zscaler Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines digital experience monitoring (DEM) as the measurement of the availability, performance and quality of the user experience of applications. This can include internal users (employees), external users (customers and partners) or a digital agent connecting to an API. In addition to performance, DEM enables observability of user behavior and journeys based on their interaction with applications.
DEM tools allow I&O leaders to understand the availability, performance and reliability of business applications, networks and infrastructure by focusing on understanding the user experience. This is in contrast to other performance monitoring approaches, such as observability platforms, that understand the inner workings of applications.

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Find the top Digital Experience Monitoring Software with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Digital Experience Monitoring

Zscaler Platform

Zscaler

Manager

Solid and scalable zero trust security solution, as the person responsible for our Zscaler deployment i consider very important to plan in advance the implementation and deployng strategy

1B - 3B USD

50M - 250M USD

3B - 10B USD

<50M USD

500M - 1B USD

250M - 500M USD

10B - 30B USD

30B + USD

Global People Operations Leader

As the user of Zscaler Digital Experience, post-implementation, I have had challenges in system responsiveness, unexpected crashes, and in general interrupted user experience

Soc Engineer

Zscaler is one of our tools that just "Works" 
Its proxying the data for around 70k users. 
Literally no downtime, easy to configure and the way it filters traffic is brilliant. 


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ip-label

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ENow

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Blue Triangle

Zscaler is a globally recognized company that specializes in securing network and application transformations for mobile and cloud based platforms of major organizations. The primary services it offers are Zscaler Internet Access and Zscaler Private Access. These services are developed to create rapid, robust links between users and applications, independent of the device, location, or network. Fully delivered through cloud, Zscaler services aim to provide simplicity, enhanced cybersecurity, and better user experience which can be a challenge for traditional appliances or hybrid solutions. Functioning in over 185 countries, Zscaler operates a vast cloud security platform to protect numerous enterprises and governmental agencies from cyber threats and potential data loss.

Zscaler enables the world‚Äôs leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world‚Äôs largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss. 


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Reviews

Ratings Overview

Overall experience with

Favorable Review

The invisible backbone of our secure global workforce

Critical Review

System slowness after Zscaler

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