Product(s): Deloitte Digital Experience Services
Overall Comment:"Deloitte team has been truly exceptional in driving our strategy for the Digital Commerce and Total Experience vision. They bring deep industry expertise and have played a pivotal role in integrating best-in-breed capabilities aligned with our composable architecture goal. Their ability to balance strategic focus with practical execution has been instrumental. Notably, the team has maintained a 100% on-time delivery record over the past 3+ years, consistently meeting timelines and staying within budget while keeping a sharp focus on delivering capabilities and features that produce business outcomes."
Deloitte provided overall leadership across all areas of commerce and looked at the overall ecosystem that looks beyond technology boundaries and systems. Most importantly, from the outset they approached the engagement with integrity - avoiding overselling or overpromising, to focus on collective success. Instead, they took the time to understand our current landscape through a thoughtful, small-scale engagement. This allowed them to accurately assess our needs and collaboratively define a comprehensive transformation end state and roadmap to get there.
1. As we moved from being a North American program to a global one, bringing in local and regional expertise to understand regional business models, including overcoming language barriers or having a delivery team based out of the local country could have helped 2. Team could have identified and provided automation tools for testing and other similar aspects, even though it is not part of the contract scope, but as a free.