Gartner defines distributed order management (DOM) as the software that orchestrates and optimizes the order fulfillment process. DOM utilizes inventory throughout the supply chain network to deliver targeted service levels for order fill rate, and provides optimal on-time, cost-effective order fulfillment. Order orchestration is based on the configuration of business rules in a hierarchical manner that provides flexibility in the optimization by channels, consumers, geographies and other criteria as needed by the business. Additionally, the software utilizes inventory levels for both available-to-promise and available-to-ship, and tracks order status throughout the supply chain.

Distributed Order Management Systems

Gartner defines digital commerce as the technology that enables customers to purchase goods and services through an interactive and self-service or assisted experience. The platform provides necessary information for customers to make their buying decisions and uses rules and data to present fully priced orders for payment. The commerce product must support interoperability with customer data, product content (e.g., price, availability) and order functionality and data via APIs. Digital commerce is commonly delivered as single or multitenant SaaS, or as single-tenant hosted or managed hosted (PaaS) applications. It could be offered for on-premises implementations in some circumstances.
Digital commerce enables customers to purchase goods and services through an interactive and self-service or assisted experience, providing the necessary information for customers to make buying decisions.

Digital Commerce

Gartner defines store inventory management (SIM) as the efficient and effective management of stock across all in-store processes, down to the granularity of SKU/item level, in a retail store. SIM is done on the basis of the quantity of stock, as well as its value. Retailers are now using store inventory to support online order fulfillment, and a SIM application must be capable of enabling store associates to easily manage daily stock operations across a number of key functional processes within the store. The application must also be an integral part of the retailer’s overall enterprise inventory management for unified commerce execution.

Retail Store Inventory Management Applications

E-Commerce integration is the process of connecting various systems, applications, and software to create a seamless and efficient online shopping experience. This integration is crucial for businesses looking to streamline operations, enhance customer satisfaction, and stay competitive in the digital marketplace. By integrating different components such as payment gateways, inventory management systems, customer relationship management (CRM) tools, and shipping logistics, businesses can ensure that all aspects of their ecommerce operations work together harmoniously. It is used by large enterprises, small and medium-sized businesses (SMBs), B2B companies, retailers, and manufacturers and distributors, all of whom benefit from the streamlined operations and improved efficiency that ecommerce integration provides.

E-Commerce Integration

E-commerce optimization services are specialized strategies designed to improve and optimize the performance and effectiveness of an online store. These services focus on various aspects, including enhancing the user experience, increasing website traffic, boosting conversion rates, and ultimately driving more sales. They deliver personalized content based on user behavior and implement algorithms to suggest relevant products. They also generate detailed reports that provide insights into site performance and areas for improvement. The overall goal of ecommerce optimization services is to fine-tune every element of an online store, making it more effective in attracting visitors, converting them into customers, and maximizing revenue.

E-commerce optimization services

Adobe Commerce Reviews, Ratings & Features 2025 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Ease of deployment

Quality and availability of end-user training

Ease of integration using standard APIs and tools

Service and support

Service & Support

Quality of technical support

Quality of peer user community

Timeliness of vendor's response

Product capabilities

Product Capabilities

Ease of deployment, administration, and maintenance

Scalability

Integration

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Additional Context

Manhattan Active Order Management

Manhattan Associates

IBM Sterling Order Management

Omnichannel Suite

Shopgate

Adobe Commerce

Adobe

Kibo Composable Commerce Platform

Kibo

Fluent Order Management

Fluent Commerce

OneStock

Zoho Inventory

Zoho

Aptos Order Management

Aptos

Base.com

<50M USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

PROJECT MANAGER

Powerful and Scalable eCommerce solution. Strong SEO capabilities

Oracle

MARKETING MANAGER

the platform is a powerful and flexible ecommerce platform with customisation and scalabilty

DIRECTOR OF TECHNICAL SUPPORT & IT SERVI

Magento is a refreshingly simple platform for tracking and managing customer orders and invoices. Our mid-size business is now processing orders more efficiently without cumbersome internal training. 

IT System Administrator

We are using Magento in our online portion of retail business to ensure management of orders and stay organized. It is a really efficient add-on to help with making adjustments to orders and customize items pictures etc. It allows you to instantly remove items from order organize them accordingly and it will automatically adjust the prices tax etc. It gives you full details on partial or completed orders, you are able to see the customers information as well as updates to their information that can be given to them. Magento helps with keeping customers happy with accurate shipping times and dates so you are able to push older shipments which have been overdue and inquire about them. The only takeaway would be that its an add-on rather then included with magento, it is a cost that could be avoided.

Active

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50M-1B USD

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