Overall experience with
How helpful reviews are selected
Favorable Review
Product: Infios OMS
Strong, Evolving OMS Platform Backed by a Collaborative Partnership.
Likes and dislikes about
likes
The biggest strengths of Infios' OMS are its operational flexibility and its ability to support complex fulfillment scenarios across multiple clients and channels. The system enables key capabilities such as split shipments, backorder management, and real-time order control, which are critical for omni-channel logistics environments. Additionally, the platform's scalability and extensibility stand out. It integrates well with upstream and downstream systems and supports automation initiatives, including proactive monitoring and alerting, which improves visibility and system reliability. We also value the vendor's roadmap focus on innovation, particularly in areas like AI-driven insights and improved observability, which positions the platform to continue evolving alongside our business needs. This combined with the spirit of partnership and the influence they allow their customers to have on their roadmap is a winning combination.
June 9, 2026
dislikes
Standardized releases are not taken without some angst. Each release requires us to do heavy regression testing in our Stage environment. Often, we are the ones to find their test bugs. This makes testing time-consuming if multiple patches are required before the release is ready for Production. It should not take 3 months for a release to move from Stage to Production. Additionally, the API services are not as consistent as we need. Usually caught and flagged by our side, these outages/inconsistencies cause our customers to be negatively impacted. That being said, we are talking about 1% of transactions, or less... But due to the volume that 1% stacks up quickly, requiring manual intervention and fixes from our end. Most prominently, we see API issues in the Create Order, Ship Confirmation and Inventory Reservation spaces. Infios has improved notably in their ServiceNow support. We have seen resolution speed, solution quality and transparency all improve. One area for continuous growth would be to allow the user to submit a ticket with priority levels, escalation and de-escalation of created cases, and ensuring existing tickets are still being worked on when a product bug is created. Tickets that get handed off to the PD Team often cause all other work to be stopped on existing tickets. Lastly, the OMS will struggle when manual intervention is necessary. We often see issues pop up when order edits, updates or cancellations are required. Even attempting to manually export orders, shipment requests or shipments can be difficult to do successfully. Critical gaps include the lack of audit trails, giving us visibility into users making these changes - along with improved logging for us to understand the WHY and HOW orders may be tripping up.
May 21, 2026
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