Reviews

Large files (e.g., 3D models -> 3 to 5 GB) still cannot be saved months later due to multiple bugs in the base system, the (purchased) viewer, and the cloud service configuration. The collaboration platform iRoom still cannot handle representations years after its introduction, causing problems with document transfer between iRooms and the internal Doxis system. Invitation emails to external users are fixed in German! English is only available for US/UK Windows. The service desk's performance (i.e., support for problems in the P-System) is highly dependent on the individual employee. Unfortunately, there are many underperformers who don't understand the problem or don't bother to learn about system configuration, available modules, and customizations. Sometimes they don't even read my detailed problem descriptions and ask questions I've already explained. Dealing with the service desk is always very time-consuming and frustrating. Follow-up inquiries are often necessary; otherwise, nothing happens. Inadequate monitoring of our cloud installation via Doxis -> Errors (e.g., service or VPN tunnel outages) are sometimes only reported and resolved after several days. Sometimes the service desk only notices a logged error after I inquire why something isn't working. Direct access to any cloud tools is denied to customers for security reasons. The hosting provider recommended by Doxis has already caused two complete system outages, one of them lasting several days: Once, the data center's only internet connection failed, and another time, essential routes for our Doxis system were corrupted during route optimizations in the data center. Absolute amateurs! Many messages are written in unbearable Denglisch (German-English hybrid) from the development team.

May 28, 2026