Overall experience with
How helpful reviews are selected
Favorable Review
Product: Hyland OnBase
Comprehensive product with great capabilities and company support but more focus needed on practical hurdles to complete implementations
Critical Review
Product: Hyland OnBase
Declining Support and Need for Modernization: The OnBase Scenario
Likes and dislikes about
likes
I like that they think about the whole picture instead of just focusing on the abilities of their product.
June 1, 2026
dislikes
Hyland's ability to offer premier technical support and to continue to enhance the product to be a modern platform has degraded in the last 5-7 years. I don't see this improving unless they make a major pivot to heavily invest in the platform to modernize it while maintaining the current features that we all depend on every day. Currently they seem focused on developing brand new products in the cloud without much regard to achieving feature parity with the current platform. Overall, it's an amazing product with company leadership that doesn't seem to understand what makes it special or why customers depend on it to solve business problems.
May 31, 2026
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