Overall experience with
How helpful reviews are selected
Critical Review
Product: OpenText Information Assurance
EnCase does not seem to be worth the rising costs
Likes and dislikes about
likes
Intuitive, easy to use, useful features out of the box.
April 1, 2025
dislikes
Costs keep going up but the software does not improve. The support is practically non existent. Documentation is just okay. The training costs also went up exponentially for something that's on demand. The training documentation is also DRM locked and after a certain amount of time you can no longer access it. So you have very little reference if you need to double check what you're doing. There is also an issue with support giving conflicting information as they do not seem to know their own current version of the software. For example, certain modules are locked behind a paywall but support is outdated on which modules those are.
April 21, 2022
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.