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Critical Review
Product: StackPath CDN (Legacy)
Stackpath shut down my entire account without warning. Customer of 7 years.
Likes and dislikes about
likes
The performance increase as experienced by end users has been notable and helped improve our WebPageTest metrics across several categories for both performance and security. The EdgeRules are a nice addition for basic overrides of HTTP headers, cache control, and such.
October 23, 2021
dislikes
Trouble started when they single-sidedly announced a number of extra fees for energy surcharge and services that were specifically waived in my contract. They didn't provide any information on the costs before they started charging them, which was a breach of their own service terms which required a 30 days notice period for any price changes. So I used my right to object the price changes and get out of the contract early. Stackpath ignored my request for a week and then ultimately cancelled my whole user account with immediate effect even though I asked to leave by the end of the following month. They brought my whole organization to a complete halt with that unexpected shutdown. Fortunately I had already set up a backup CDN so I was able to switch over in relatively short time, but Stackpath's behavior can't be excused.
April 5, 2023
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