Docusign Reviews, Ratings & Features 2026 | Gartner Peer Insights

Electronic signatures are a digital representation of an individual’s agreement that is intended to be the equivalent of a “wet” signature. Electronic signatures encompass a set of methods that can be applied to a digital document to capture intent to sign, and consent to sign electronically. They do this by electronically gathering metadata related to all signing events, and creating an audit trail that is cryptographically sealed to ensure document authenticity, nonrepudiation and integrity of the electronically signed document. This audit trail may also contain various supporting evidence of the individuals signing the document, such as names, email addresses, identity proofing and authentication steps. Evidence details may vary with each product, but the audit trail provides evidence to support the legal value of the document.
A digital signature (as it relates to document signing) is a type of electronic signature that, in addition to the requirements of an electronic signature, also requires that each signer sign the document with a digital certificate that is explicitly issued to them.

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Electronic Signature

Docusign eSignature

Docusign

Associate

Overall experience with DocuSign has been excellent so far. Its intuitive and straightforward for basic electronic signing tasks and fast to learn and convenient across devices. Being one of the most recognizable e-signature platforms globally, recipients know what to expect.

50M - 250M USD

<50M USD

500M - 1B USD

1B - 3B USD

30B + USD

250M - 500M USD

3B - 10B USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

Chief Executive Officer

Our experience was almost poor -- we were locked out of our account with no warning or explanation. There was no non payment or anything to explain it. The truly frustrating thing was that we received no help or support. There was no phone number and no way to request a call so we were trying to resolve the issue over email, however docusign would answer once every couple of days and we would have to restart the conversation because it was a different representative every time. We used docusign almost daily in our business and this issue was incredibly destructive and frankly confusing -- after explaining that, docusign acted with 0 urgency and could not even bother to get on the phone. We ended up starting a 'sign now' account and remaking all of our templates and that was actually easier and less time consuming than dealing with docusign support. Highly disappointing.

Data Analyst

Docusign is an excellent product that goes beyond its promised capabilities of just digitizing manual signatures. It provides a full ecosystem of trust around this ritual, successfully delivering 100% on its value proposition.

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Docusign is a trusted platform that focuses on streamlining and automating agreement processes for organizations. Its main business is to facilitate efficiency and convenience in the way contracts and documents are handled, thus solving issues with manual or paper-based methods. Its key offerings include eSignature, a tool allowing electronic signing from virtually any location and any device, and regardless of the time.

More than a million customers and a billion users trust DocuSign with their critical and essential agreements.

DocuSign helps organizations connect and automate how they navigate their systems of agreement. As part of its industry leading product lineup, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time.

DocuSign

Reviews

Ratings Overview

Overall experience with

Favorable Review

Docusign Facilitates Efficient Digital Signatures But Lacks Detailed Usage Statistics

Critical Review

Account Locked Without Warning and Support Non-existent (RUN)

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