Overall experience with
How helpful reviews are selected
Favorable Review
Product: ActiveCampaign Platform
Efficient personalization in email marketing, with challenges in detailed analysis
Critical Review
Product: ActiveCampaign Platform
Platform Offers Simple Automation But Faces Criticism Over Billing and Support
Likes and dislikes about
likes
What we like most about ActiveCampaign is its automation capabilities. It allows us to create comprehensive journeys tailored to different types of users without complicating management. I would also highlight the segmentation options, which allow us to send more relevant and personalized messages. Furthermore, integration with other tools is quite simple, which greatly simplifies our work and eliminates unnecessary manual processes.
June 16, 2026
dislikes
Can't use our own fonts in the emails. Awful customer service. Worst experience of my career. We wanted to make a change in our plan before the billing. They said okay, kept us waiting until the billing period and then DID NOT perform the changes we wanted and charged what they wanted to charge. They said they would provide 5000 additional contacts for the trouble they caused. THEN they sent a payment link for the additional contacts.
December 23, 2025
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