Overall experience with
How helpful reviews are selected
Favorable Review
Product: Constant Contact
Non-technical workflows run smoothly, but multi-team administration needs improvement
Likes and dislikes about
likes
It gives us a straightforward way to store and organize contacts, build emails from templates, send campaigns, and review basic results without requiring heavy technical involvement. That ease of execution is important. Non-technical users can generally work in the platform without needing IT to guide every step, which helps smaller campaigns and focused communications move faster. List management is also strong for our needs, since contacts can be organized into lists or segments based on the audience were trying to reach. I also appreciate that phone support is still available. For account, billing, access, or campaign issues, being able to speak with someone directly makes the support experience more practical than relying only on self-service articles or chat.
June 27, 2026
dislikes
What I dislike most is the email builder in template editor. I've experienced several glitches, particularly with images and graphics. A campaign may look perfect during testing, but after it's sent, images sometimes appear broken in a recipient's inbox. Even more frustrating when I go back into the campaign, the broken image often doesn't appear in the editor making it difficult to troubleshoot. The builder feels unreliable compared to other email, marketing platforms I've used.
July 16, 2026
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