I really like just how simple it is to use the product. My team isn't constantly in the system needing to make changes or tweaks, it's largely autonomous. This has been a huge win for my team as we've had a lot more time to work on more pressing projects. I also like that they seem to be constantly iterating and improving. They're constantly releasing new features or making updates to the platform, and they seem to be very well planned and executed from my perspective. I've found their support team as well as their account managers to be very approachable and responsive, and they've been extremely helpful on the handful of occasions we've run into an issue or had a question.
April 9, 2026
Abnormal does not stop malicious emails before they reach the mailbox. This means there is a small window when users are able to access these messages, especially when they get notification popups and with email syncing to different clients. The AI mailbox would contradict itself when assessing and responding to emails. The interface is slow and unresponsive, making tasks like removing emails very time intensive and frustrating. We did not have much control over the filtering and spent a lot of time logging Detection360 cases to try and improve it. There were multiple outages while we were using the product resulting in real business impact.
August 3, 2026