ServiceNow Reviews, Ratings & Features 2026 | Gartner Peer Insights

The ECA market consists of vendors offering a discrete application, well-defined module, or cohesive set of capabilities that enables people in “communicator” roles to plan, create, coordinate, and distribute internal communications across the workforce or to specific audiences. ECAs include analytics that measure interactions and effectiveness of communications across content, channels, devices, campaigns and feedback loops to assess business and employee value.

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Employee Communications Applications (Transitioning to Intranet Packaged Solutions and Frontline Worker Communication Applications)

Employee Center

ServiceNow EmployeeWorks

ServiceNow

Telecommunications Engineer

Employee Center has been instrumental as it supports our hybrid workspace by providing a single hub for communication, news, collaboration, engagement, and benefits thus making teamwork and overall productivity easy. Availability on all devices makes Employee Center a great tool. 

<50M USD

50M - 250M USD

250M - 500M USD

3B - 10B USD

500M - 1B USD

30B + USD

10B - 30B USD

1B - 3B USD

Project Manager

From an admin POV I see that the integration with our backend systems is not that much fluent. From a prospective employee POV too it's not very useful, it's reading of the PDF for resumes isn't that effiecient or even accurate.

It Associate

Employee Center is an unified platform from ServiceNow where users can access the information (Knowledge articles) and raise requests.. The mega menu and taxonomies in employee center are very essential futures to cater the employees with different articles and request forms

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ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our‚ÄØcloud-based‚ÄØplatform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. 

For more information, visit www.servicenow.com.

ServiceNow's cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Employee Center Offers Unified Mega Menus, Unified Taxonomies But Customization Remains Challenging

Critical Review

Appreciation for Simplicity, but User Concerns Remain High

Likes and dislikes about

likes

dislikes