Overall experience with
How helpful reviews are selected
Critical Review
Product: ConnectWise Automate
Product Quality Has Declined With Increased Bugs and Higher Costs Over Time
Likes and dislikes about
likes
Autopilot style zero touch enrollment worked remarkable well. New hires could unbox a laptop and be fully configured within 20 min without IT physically touching the device that alone saved us hours per onboarding cycle. Pushing apps silently in the background, scheduling deployments during off-hours, and handling both required and available install gave us real control. Once we mapped out our team structure, the Role Based Access Control system let us give L1 helpdesk exactly the permissions they needed.
June 29, 2026
dislikes
It's more expensive than the competition, the agent software often needs to be troubleshot, the backup often stops working and needs to be addressed, the backup logs cannot be trusted.
August 18, 2025
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