NinjaOne Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines an endpoint management tool as a platform or tool that provides configuration management, patching and deployment of operating systems and applications for computers or mobile devices. Endpoint management tools are used to provide management capabilities for endpoint devices of various operating systems. These tools help maintain cybersecurity hygiene and enable end-user computing operations and automation by facilitating operating system and application deployment, patching and configuration management.

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Endpoint Management Tools

NinjaOne

IT Associate

NinjaOne provides good insights into our endpoints and servers, and provides a reliable way to take actions on all the endpoints in the environment. It's been good for installing and removing software, configuring settings when devices start, and running scripts in the background on a schedule or on demand. On occasion, we'll find features that seem obvious that should be implemented, however, that aren't there. Not only do these problems feel annoying because the product is typically well-polished, but they are even more aggravating because they aren't niche cases, but obvious misses.

One recent example was a severe lack of granularity in role-based access within the platform. I created a role that was allowed access to Device Administration, and to View, Update, and Delete unmanaged devices. However, not only was that insufficient permission to edit device roles and custom fields, but no role other than System Administrator is capable of doing so. This means that in order to give a user the ability to make these changes within my organization, they must have 100% full administrative control over my entire RMM platform and all endpoints within it. This is so misaligned with the principle of least privilege as to be baffling how it got out of QA.

I have to stress that it will be exceedingly rare that you run into such a problem with NinjaOne. But in the event that you do, it will be utterly insurmountable with no viable, secure workaround other than to fling the doors wide open.

<50M USD

50M - 250M USD

250M - 500M USD

Gov't/PS/ED <5,000 Employees

1B - 3B USD

500M - 1B USD

3B - 10B USD

Gov't/PS/ED 5,000 - 50,000 Employees

10B - 30B USD

30B + USD

It Engineer

Alternative and different approach to IT tool with big collection of software install using winget.

Director of IT

NinjaOne is a powerful, streamlined platform for managing core IT operations, including device policies, Windows patching and security updates, software updates, mobile device management, device setup automation and scripting, server and PC backup/restore, remote end-user device remote control and support, integrated documentation, and ticketing. While there is still room for improvement in various areas, it stands out as one of the most effective all-in-one IT management solutions that I've used over the past few decades.

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NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.

NinjaOne is a leading unified IT operations solution that simplifies the way IT
teams work. With NinjaOne, MSPs and IT departments can automate, manage,
and remediate all their endpoint management tasks within one fast, modern,
intuitive platform, improving technician efficiency and user satisfaction.
NinjaOne supports over 10,000 customers around the world, and is
consistently ranked #1 for its world class customer support. NinjaOne has
been recognized as the best rated software in its category on G2 and Gartner
Digital Markets for the past 3 years.

NinjaOne is a unified solution designed to streamline IT operations. It provides a singular, modern, and user-friendly platform which enables IT departments as well as Managed Service Providers (MSPs) to master their endpoint management tasks. Although its core function is automation, NinjaOne also provides comprehensive IT management and adept remediation capabilities. The platform is reputed for being efficient and satisfying for technicians. It's utilized worldwide and services over 10,000 customers. Commendably consistent, NinjaOne offers distinguished customer support and is frequently recognized in software ratings from sources like G2 and Gartner Digital Markets.

Reviews

Ratings Overview

Overall experience with

Favorable Review

NinjaOne Streamlines IT Management but Ticketing customization needs more attention

Critical Review

Large customization for patching and software install, lacks intuitive UI

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