Overall experience with
How helpful reviews are selected
Favorable Review
Product: Glean
Strong time-saving features and Efficient information search, but occasional connector downtime
Critical Review
Product: Glean
Eliminates information silos, though integration demands substantial preparation
Likes and dislikes about
likes
- Makes searching easy: Saves time having to ask people and wait for their response as in a remote company its not as easy as walking over to someone's desk - Slack chatbot: for on-call channels it often helps to answer simple questions automatically, saving on-call engineers the extra effort and allowing them to focus on other priorities - MCP: by having an easy to use MCP server we can utilize other harnesses like Claude Code to also automate things we would have issues with via other agents
July 28, 2026
dislikes
Biggest frustration is that it's great at finding information but stops short of actually doing anything with it - there's no real, powerful end-to-end workflow automation, so you still have to act on what it surfaces yourself. Setup is also a significant undertaking; connecting everything and maintaining it puts real strain on internal resources. Finally, if your organization is not ready from a data standpoint, it will be hard to accomplish any real meaningful integration. Structure is key.
May 20, 2026
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